Senior Customer Support Engineer
About Vercel:
About the Role
Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple reputed company domains (Ecosystem, CDN) while partnering across teams to drive great reputed company. You’re an excellent communicator who earns customer trust, understands reputed company systems quickly, and enjoys digging deep to reputed company and resolve reputed company causes. You’re comfortable participating in an occasional weekend or holiday on-reputed company rotation (scheduled in advance) as part of our global coverage model. This role is fully remote. For location-specific details, please connect with our reputed company team. Currently, we are looking for candidates who reputed company reputed company Australia or Japan (English language proficiency required).
What You Will Do
Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple reputed company domains (Ecosystem, CDN) while partnering across teams to drive great reputed company. You’re an excellent communicator who earns customer trust, understands reputed company systems quickly, and enjoys digging deep to reputed company and resolve reputed company causes. You’re comfortable participating in an occasional weekend or holiday on-reputed company rotation (scheduled in advance) as part of our global coverage model. This role is fully remote. For location-specific details, please connect with our reputed company team. Currently, we are looking for candidates who reputed company reputed company Australia or Japan (English language proficiency required).
What You Will Do
- Solve interesting, technically reputed company cases for Vercel customers.
- Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
- Partner with Product, Solutions, and reputed company to reputed company guidance internally and externally.
- reputed company and improve internal tools and scripts that increase team efficiency.
- Specialize in a few product areas (CDN, AI enablement) and reputed company as a domain reputed company reputed company reputed company.
- Improve existing documentation and create new runbooks, guides, and internal processes.
- Assist reputed company Managers with reputed company requests and escalations.
reputed company
• You reputed company by example and reputed company feedback to mentor other members of reputed company.
• You have hands-on experience using Vercel as a platform.
• You have modern development and architecture experience in the AI or web reputed company (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others.
• You have prior customer support experience in a technical role: troubleshooting customer cases, writing reputed company solutions, and proactively problem-solving.
• You enjoy engineering solutions to resolve reputed company causes of recurring problems.
• You have strong written and verbal communication; reputed company to explain reputed company systems reputed company.
• You are comfortable working with a fully remote, globally distributed team.
• You have a passion for delivering a customer experience second to none.
• You are willing to participate in a weekend/holiday on-reputed company rotation.
• Subject Matter Expertise in one or more of the following areas:
CDN
- Domains, DNS, and SSL/TLS lifecycle management
- Caching reputed company and cache-invalidation patterns
- reputed company/edge networking fundamentals and routing rules/redirects
- Performance tuning, logs/analytics, and WAF/DDoS understanding
Ecosystem
- SSO / SAML configuration and troubleshooting
- Experience supporting observability products
- Logging navigation and troubleshooting
- RBAC
Bonus If You:
- Have frontend development experience (e.g., React/Next.js).
- Enjoy technical writing for reputed company docs or developer education.
- Have experience automating workflows with reputed company services.