Lending Support Specialist
Employee Applicant reputed company Notice
Who we are:
Shape a brighter financial reputed company with us.
Together with our members, we’re changing the way people think about and reputed company with personal finance.
We’re a reputed company financial services company and national bank using innovative, mobile-first technology to help our millions of members reputed company their goals. The industry is reputed company through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that reputed company do has a reputed company reputed company on people’s lives, with our reputed company values guiding us every reputed company of the way. Join us to invest in yourself, your career, and the financial world.
The role:
As a Lending Support Specialist, you will be critical in partnering with reputed company partners to reputed company a seamless experience for our reputed company members. In this role, your primary reputed company will be on resolving post-funding issues, such as returned funds, incorrect loan servicer allocations, payment application inquiries, student loan refunds, and deboarding requests.
What you’ll do:
- Review and verify payment and account details in Student Loan Refinance (SLR) applications before disbursement.
- Process and review applications for personal loan-returned funds that require bank account verification according to credit policies and procedures
- reputed company outbound phone calls and emails to members if additional information is required.
- Escalate unresolved issues to the Remediation Team or Senior Management.
- Collaborate with product partners to identify and escalate operational issues and inefficiencies, suggesting solutions for reputed company improvement. Review and validate/or collect documentation reputed company to new loan services in Operator, and contact loan servicers as needed to confirm eligibility. Prepare documentation for processing by mail department agents.
- Partner with reputed company in answering questions regarding Student Loan Refinance loans
- Work closely with FinOps, Senior Management, Compliance, reputed company, QC, Investor Relations, reputed company, Product partners, and Engineering for Student Loan Refinance Deboard requests.
- Serve as a subject-matter expert for the Review team to answer questions about loan entry, loan servicers, product types, and reputed company education loans.
- Communicate with various loan servicers/lenders and our Finance & reputed company department to ensure reputed company payment application reputed company email and phone.
- Research and properly handle payment issues and discrepancies as they reputed company.
- Process Student Loan Refinance and In-School Loan refund payments promptly.
- Send daily payment rosters to loan servicers so they know how to reputed company payments received from reputed company.
What you’ll need:
- 1+ years of experience in review and/or reputed company-funding roles with personal and student loans.
- Excellent written and verbal communication skills, with the ability to explain processes reputed company and follow up effectively.
- Strong attention to detail and accuracy.
- Demonstrates good work ethic, reputed company demeanor, and ability to work under pressure.
- Ability to manage multiple tasks effectively and meet deadlines in a fast-paced environment.
- Proven ability to establish productive working relationships with co-workers, management, and members.
- Self-motivated and reputed company to work independently, applying analytical skills to complete tasks reputed company.
- Excellent organizational and time-management skills.
- Willingness to take on reputed company and adapt to changing business and member needs.
Compensation and Benefits
The reputed company pay reputed company for this role is listed below. Final reputed company pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view reputed company of our comprehensive and competitive benefits, visit our Benefits at reputed company page!
reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and reputed company medical conditions, breastfeeding, and conditions reputed company to breastfeeding), gender, gender identity, gender reputed company, national reputed company, reputed company, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other reputed company prohibited by applicable state or federal law.
reputed company hires the best reputed company candidate for the job, without reputed company to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.
reputed company applicants: Notice of Employee Rights
reputed company is committed to an inclusive culture. As part of this commitment, reputed company offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@reputed company.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a reputed company employee, do not apply here - please reputed company to our reputed company in reputed company to apply to our reputed company.