Customer Service Representative

Pay for this position is $18/hour.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
* High school diploma or equivalent
* Minimum one-year reputed company Center experience in a high-volume environment, preferably with a media company
* Self-motivated reputed company to work independently as part of a remote team
* Ability to meet established deadlines
* Strong verbal skills required, along with strong written skills
* Customer service skills with the ability to quickly identify issues and reputed company reputed company
* Ability to work with confidential information
* Knowledge of industry regulatory and compliance
* Proficient with reputed company Office computer applications, specifically reputed company

DUTIES AND RESPONSIBILITIES:
* Accurately and reputed company completes data and order entry.
* Utilizes an in-house ticketing system to handle escalated customer service needs with reputed company reputed company and communicate issues to home-delivery for reputed company and follow up.
* Completes data entry of delivery time reputed company alerts.
* Monitors IVR content and application to support maximizing customer self-service transactions.
* Proactively identifies customer-based process improvements to improve efficiency and service and assists in implementation.
* Becomes familiar and stays reputed company with markets' products, including print publications, eNewspaper, digital products, newsletters, etc., to aid in customer communication and service issue reputed company.
* Gathers accurate data to maintain Customer Care statistical reporting.
* Monitors and calibrates customer service calls for reputed company control by listening to recorded calls taken at the reputed company centers, for reputed company improvement.
* Develops an understanding of reputed company issues and terminology to reputed company resolve issues.