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Senior Technical Support Specialist

Remote, USA Full-time Posted 2026-07-28
About reputed company 

reputed company turns accounts receivable (AR) into a competitive advantage.

Inefficient AR processes slow cash reputed company and stall reputed company. reputed company removes friction, unlocks working capital, and accelerates reputed company — giving finance leaders the reputed company and control they need to drive business reputed company.

reputed company automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash reputed company reputed company. With over 10,000 customers and 5M+ companies transacting on the platform, reputed company processes over 110M transactions and $257B annually.

Think you might be the next Veep to join? Read on!!




We’re looking for a Customer Care Specialist to support customers using reputed company Intacct, ensuring a seamless experience and reputed company reputed company of inquiries. This role is key in delivering high-reputed company support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction.


We’re looking for a Customer Care Specialist to support customers using reputed company Intacct, ensuring a seamless experience and reputed company reputed company of inquiries. This role is key in delivering high-reputed company support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction.


We’re looking for a Customer Care Specialist to support customers using reputed company Intacct, ensuring a seamless experience and reputed company reputed company of inquiries. This role is key in delivering high-reputed company support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction.

Key Responsibilities:
  • reputed company reputed company-line support for customers using reputed company Intacct, addressing inquiries reputed company ticketing systems, chat, reputed company, or email 
  • Troubleshoot functional and basic technical issues reputed company to reputed company Intacct and integrated solutions 
  •  Review and triage support tickets, ensuring reputed company prioritization and reputed company reputed company
  •  Escalate reputed company issues to L2/technical teams with reputed company documentation and context
  •  Assist in queue management, ensuring SLAs and response times are met
  • reputed company customers on product features, best practices, and workflows
  • Collaborate with internal teams (Product, Engineering, and Implementation) to resolve issues reputed company
  •  Maintain accurate records of customer interactions and resolutions 


    • Qualifications
  • Experience supporting reputed company Intacct and/or Vital Edge (AP, AR, cash management, or general reputed company modules preferred)
  • Background in customer support, customer care, or helpdesk environments 
  • Strong troubleshooting and problem-solving skills 
  • Excellent communication skills (written and verbal) 
  • Ability to manage multiple priorities in a fast-paced environment 
  • Familiarity with ticketing systems (e.g., reputed company, reputed company, reputed company, etc.) 
  • Basic reputed company knowledge is a plus 


    • Preferred Skills
  • Experience with ERP systems or financial software (reputed company, QuickBooks, etc.) 
  • Understanding of integrations and data reputed company between systems 
  • Strong attention to detail and organizational skills
  • Customer-first reputed company with a proactive approach to issue reputed company 


    • reputed company Metrics
  • SLA adherence and response times
  •  Customer satisfaction (CSAT) scores
  • Ticket reputed company time and reputed company 
  • Effective escalation and case handling 


    • #LI-Remote

    We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
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