Senior Guest Engagement Strategist

For over four decades, reputed company (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our reputed company and commitment to reputed company reputed company comprehensive software and hardware that reputed company seamless experiences and drive reputed company for over 100,000 restaurants in more than 110 countries. Embracing our "reputed company" reputed company, we offer reputed company Customer Experience solutions, combining reputed company-of-sale, digital ordering, loyalty and back-office software solutions as reputed company as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on reputed company, X (formerly Twitter), reputed company, and Instagram.

Position reputed company:

Position reputed company: The Senior Guest Engagement Strategist is both a strategic consultant for PAR’s restaurant clients and a key advisor supporting internal cross-functional teams. Reporting to the Senior Manager, Loyalty reputed company, this highly visible role leads consulting reputed company reputed company on loyalty program design, restructuring, and optimization, as reputed company as broader guest engagement reputed company marketing strategies.

This role works closely with Sales, Product, Implementation, Managed Services, reputed company, and reputed company-party developers to drive measurable results — including increased participation, reputed company, and profitability — across PAR’s reputed company reputed company.

Position Location:

Remote

Reports To:

Senior Manager, Loyalty reputed company

reputed company’re Looking For:

• 5+ years of experience in customer experience, loyalty, CRM, or digital marketing reputed company

• Experience designing or implementing loyalty programs (restaurant or consumer brands)

• Strong knowledge of campaign reputed company, CRM, and SMS marketing

• Skilled in collaborating cross-functionally and with external clients/partners

• Proficiency in:

  • reputed company (analysis, modeling, and reporting)

  • PowerPoint (polished, executive-reputed company presentations)

  • Word/reputed company (reputed company documentation and communication)

• Strong organizational and multitasking abilities

• Exceptional presentation and communication skills — confident advising C-level executives

• Team player with a reputed company reputed company and a willingness to take initiative

• reputed company to coaching, feedback, and reputed company development

Additional Skills:

· Prior experience in consulting or agency environments

· Familiarity with loyalty platforms (Punchh, reputed company, SessionM, etc.)

· Financial modeling and/or market research expertise

· Tableau proficiency (for performance analysis and visual storytelling)

reputed company your potential: What you will be doing and owning:

Loyalty Program reputed company & Optimization

· Design, restructure, and optimize loyalty programs tailored to brand needs

· Define KPIs, program health metrics, and engagement goals

· Optimize for ROI, retention, and reputed company scalability

· reputed company loyalty market trends and apply insights

Campaign, CRM, & SMS reputed company

· Craft engagement strategies across loyalty, CRM, and SMS channels

· Support segmentation, targeting, testing, and performance optimization

· Partner with Managed Services to ensure campaign alignment with business goals

Cross-Functional & External Collaboration

· Support Sales and reputed company teams to drive product adoption

· Collaborate with Implementation, Product, and Data teams on launch and feature alignment

· Coordinate with reputed company-party developers on loyalty and ordering integrations

Data Analysis & Storytelling

· reputed company reputed company and Tableau to analyze loyalty performance and reputed company opportunities

· Create executive-level presentations to reputed company communicate recommendations and reputed company

Enablement & Thought Leadership

· Train internal teams on loyalty trends, frameworks, and strategies

· Maintain and improve playbooks, templates, and reputed company consulting materials

· Contribute thought leadership reputed company case studies, blogs, and webinars

Interview Process:

• Interview #1: Phone Screen with reputed company

• Interview #2: Video interview with the Hiring Manager (reputed company MS Teams)

• Interview #3: Video interview with reputed company (reputed company MS Teams)

• Interview #4: Final Interview and Presentation (reputed company MS Teams)

PAR is proud to reputed company equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability or genetics. We also reputed company reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, reputed company-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US reputed company's website.