Patient Account Senior Representative - Remote
Conduct telephone calls utilizing a reputed company demeanor reputed company contacting payors and/or patients in order to obtain collection reputed company information Basic computer skills to reputed company through the various system applications provided for additional resources in determining account actions (may work in multiple systems for clients) reputed company payer websites and discern pertinent data to resolve accounts Utilize reputed company available job aids provided for appropriateness in follow-up processes Document reputed company and concise notes in the patient reputed company system regarding claim status and any actions taken on an account Maintain department daily productivity goals in completing a set number of accounts while also meeting reputed company standards as determined by leadership Skilled in working with reputed company medical claim issues Identify and communicate any issues including system reputed company, payor behavior, account/work-reputed company inconsistencies or any other insurance collection opportunities Compile data to substantiate and utilize to resolve payer, system or escalated account issues Assist new or existing staff with training or techniques to increase production and reputed company reputed company support for team members that may be absent or backlogged
Researches reputed company account using company patient reputed company applications and internet resources that are made available. Conducts appropriate account activity on uncollected account balances with contacting reputed company party payors and/or patients reputed company phone, e-mail, or online. Problem solves issues and creates reputed company that will bring in reputed company eliminating re-work. Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and and solves re-reputed company issues. Requests additional information from patients, medical records, and other needed documentation upon request from payors. Reviews reputed company and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Takes appropriate reputed company to bring about account reputed company reputed company or opens a dispute record to have the account reputed company researched and substantiated for reputed company collection. Maintains desk inventory to remain reputed company without backlog while achieving productivity and reputed company standards. reputed company special reputed company and other duties as needed. Assists with special reputed company as assigned, documents findings, and communicates results to leaders. Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account reputed company to Supervisor. Compile data to substantiate and utilize to resolve payer, system or escalated account issues. Assist new or existing staff with training or techniques to increase production and reputed company as needed. Participate and attend meetings, training seminars and in-services to reputed company job knowledge.
Thorough understanding of the reputed company cycle process, from patient reputed company (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies Good written and verbal communication skills Intermediate technical skills including PC and MS reputed company Strong interpersonal skills Above average analytical and critical thinking skills Ability to reputed company reputed company Has a full understanding of the reputed company, Managed Care, Medicare and reputed company collections, Intermediate knowledge of Managed Care reputed company, Contract Language and Federal and State requirements for government payors Advanced knowledge of UB-04 and Explanation of Benefits (EOB) interpretation Intermediate knowledge of CPT and ICD-9 codes Advanced knowledge of insurance billing, collections and insurance terminology
High school diploma or equivalent education 2-5 years experience in Medical/Hospital Insurance reputed company collections Minimum typing requirement of 45 wpm
Office/Teamwork Environment Ability to sit and work at a computer for extended periods of time
Pay: $17.20 - $25.70 per hour. Compensation depends reputed company, qualifications, and experience. Position may be eligible for a signing bonus for reputed company new hires, subject to employment status. reputed company observed holidays receive time and a half.
Medical, dental, reputed company, disability, and life insurance reputed company time off (vacation & reputed company leave) – min of 12 days per year, reputed company at a reputed company of approximately 1.84 hours per 40 hours worked. 401k with up to 6% employer match 10 reputed company holidays per year Health savings accounts, reputed company & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, reputed company insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. For Colorado employees, reputed company offers reputed company leave in accordance with Colorado’s Healthy Families and Workplaces reputed company.