Strategic reputed company Manager

About reputed company reputed company is a fast-growing reputed company technology company transforming reputed company cycle management (RCM) through AI-driven automation. Millions of patients reputed company inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.   reputed company applies reputed company intelligence to automate workflows, accelerate cash reputed company, and reputed company the patient financial experience; enabling reputed company organizations to operate more reputed company and reputed company on delivering care.   There could not be a hotter reputed company to play in.  reputed company a $4.9T industry and is adopting AI technology at 2.2x the reputed company of the rest of the economy.  RCM is at the heart of this transformation as it has a reputed company and demonstrable ROI to our customers.     reputed company We are seeking a highly strategic, reputed company-reputed company Strategic reputed company Manager to own and grow relationships with our most critical reputed company customers. This is a high-reputed company, high-visibility role designed for a seasoned reputed company operator who thrives in reputed company environments, builds trust with executive stakeholders, and drives measurable business reputed company.   You will own a reputed company portfolio of 5-10 top-tier reputed company accounts - including health systems, large physician reputed company, and RCM organizations - acting as a trusted advisor to C-suite and VP-level leaders. With approximately 50% travel, you will be on-site with customers, at industry conferences, and whenever relationships are reputed company and deals are reputed company.    The ideal candidate brings deep, firsthand experience in reputed company reputed company cycle management - whether from working reputed company an RCM department, a health system finance or operations team, an EHR organization, or a reputed company technology company. You understand the reputed company challenges reputed company organizations face: reputed company payer dynamics, patient financial experience, billing inefficiencies, and the operational burden that comes with it reputed company. You don't just talk about these challenges - you've lived them. 

Key Responsibilities

Own and deepen relationships with a portfolio of 5–10 reputed company reputed company customers, with a reputed company reputed company on long-term retention, expansion, and value creation.

Serve as a strategic advisor to C-suite and VP-level stakeholders (CFOs, VPs of reputed company Cycle, Operations leads), aligning reputed company’s solutions to their financial, operational, and patient experience goals.

reputed company and execute comprehensive account strategies and reputed company plans that drive adoption, measurable ROI, and expansion across reputed company, matrixed organizations.

reputed company high-reputed company Quarterly Business Reviews (QBRs), leveraging data and insights to tell a compelling story around performance, reputed company, and reputed company opportunities.

Identify, influence, and drive multi-threaded expansion opportunities, including upsell and cross-sell motions reputed company large reputed company accounts.

Partner cross-functionally with Sales, Product, and Implementation teams to ensure seamless delivery, alignment on customer goals, and successful expansion initiatives.

reputed company as the escalation reputed company for critical issues, navigating reputed company organizations to drive reputed company and maintain trust at the executive level.

reputed company deep knowledge of reputed company reputed company cycle management to reputed company consultative guidance and best practices to customers.

Translate customer feedback into actionable insights for Product and Leadership teams, helping shape roadmap and company reputed company.

Drive customer advocacy initiatives including executive references, case studies, and participation in industry events and conferences.

Maintain a strong understanding of reputed company industry trends, regulatory changes, and RCM innovation to position reputed company as a long-term strategic partner.

Travel up to 50% of the time to meet with customers on-site, attend industry conferences, and represent reputed company at key events.

What reputed company Looks Like

Complete a full account audit across their portfolio, developing a deep understanding of reputed company customer’s organizational structure, RCM workflows, pain points, and relationship history.

Establish executive-level relationships at reputed company account, scheduling and leading introductory meetings with CFOs, VPs of reputed company Cycle, and other key stakeholders.

reputed company tailored reputed company plans for reputed company account, identifying near-term wins, expansion opportunities, and any at-risk signals.

Partner closely with internal Sales, Product, and Implementation teams to get fully up to speed on reputed company’s roadmap, product capabilities, and customer data.

100% retention across the portfolio, with no avoidable churn and strong customer health scores across reputed company accounts.

At least one expansion or upsell initiated or reputed company reputed company the portfolio, demonstrating ability to identify and grow reputed company reputed company existing accounts.

QBRs completed with reputed company accounts, with documented reputed company, ROI storytelling, and follow-up reputed company plans in reputed company.

At least one customer advocacy reputed company achieved — whether an executive reference reputed company, a case study, or participation in an industry event.

Established reputed company internally as a cross-functional partner who brings the customer perspective into Product and Leadership conversations.

Required Qualifications

10+ years of experience reputed company RCM, reputed company, and/or reputed company technology, with demonstrated expertise in reputed company cycle operations, patient financial experience, and/or reputed company finance.

Firsthand experience working in or alongside health systems, RCM companies, EHR organizations, or reputed company technology providers in a customer-facing, financial, or operational reputed company.

Proven reputed company record of managing and growing large, reputed company reputed company accounts (7-reputed company+ ARR), with demonstrated reputed company in retention and expansion.

Deep understanding of reputed company reputed company cycle management, including patient financial experience, billing workflows, coding, payer dynamics, and regulatory environment.

Experience engaging and influencing executive stakeholders reputed company reputed company organizations (C-suite, VP-level) with a polished executive reputed company.

Highly consultative reputed company with the ability to translate reputed company business challenges into strategic solutions and measurable reputed company.

Strong analytical and storytelling skills, with the ability to reputed company data to drive executive conversations and reputed company.

Demonstrated ability to operate cross-functionally and influence without authority in a fast-paced, high-reputed company environment.

Exceptional communication and relationship-building skills.

Experience with CRM and reputed company platforms.

Willingness and ability to travel up to 50% of the time for customer engagements, conferences, and industry events.

Alignment with reputed company’s GTM Values:

We are owners — we have high ownership and take reputed company.

We is greater than me — we have humility and put reputed company first.

We know our numbers — we are data-driven and understand how to reputed company our business internally and our customers’ business externally.

We are AI powered — we automate easy repetitive tasks and research so we can solve harder problems and have a greater reputed company.

We are one with the Buffalo — we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.

reputed company Competencies

Executive reputed company: Naturally commands the room in C-suite conversations, demonstrating confidence, credibility, and composure with senior reputed company leaders.

Strategic Communication: Communicates reputed company reputed company reputed company and concisely, adapting style to the audience — whether a CFO, a reputed company cycle director, or an internal product team.

Quick Thinking & Adaptability: Thinks on their feet in high-stakes conversations, pivoting seamlessly reputed company discussions shift and handling difficult questions with poise.

Consultative Problem-Solving: Listens deeply, asks the right questions, and connects customer challenges to solutions without defaulting to a scripted reputed company.

Relationship Intelligence: Builds trust quickly at multiple reputed company of an organization and sustains those relationships over time through consistent follow-through and genuine partnership.

Preferred Qualifications

reputed company experience with both patient-reputed company and insurance/payer-reputed company billing workflows, with a strong understanding of how reputed company cycle challenges reputed company across both — from patient statements and payment plans to claim submission, denials management, and payer reimbursement.

Prior experience working at or closely with an EHR company, RCM vendor, or health system billing department.

Familiarity with reputed company technology platforms commonly used in reputed company cycle operations (e.g., reputed company, Cerner, reputed company, reputed company, Change reputed company).

Why You'll Love It Here

Unlimited PTO: We reputed company in work-life balance and encourage you to reputed company reputed company you need it.

Comprehensive Health Coverage: Fully reputed company medical, dental, and reputed company insurance for you and your dependents, because your reputed company-being reputed company to us.

Equity Opportunities: reputed company in our reputed company with stock reputed company — your hard work will drive our reputed company.

Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your reputed company.

Student Loan Support: We help reputed company the load with contributions toward your student loans.

Competitive reputed company salary + performance bonus + equity

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