Project Manager, Customer Success
FirmPilot is growing quickly, and we’re looking for a Project Manager to support our Customer Success function. This role is responsible for driving execution across client engagements, ensuring projects are delivered on time, at a high standard, and with a strong client experience.
You’ll sit at the center of customer success, website development, and internal operations, helping translate client needs into structured, well-managed projects in a fast-paced environment.
What You’ll Do:
- Own project management across multiple customer accounts from onboarding through delivery
- Manage timelines, deliverables, and communication for website development and client-facing projects
- Act as the central point of coordination between Customer Success, Engineering, Product, and clients
- Ensure projects stay on track by proactively identifying risks, blockers, and delays
- Provide clear, consistent updates to clients on status, timelines, and next steps
- Support onboarding and implementation processes to ensure a smooth customer experience
- Help build and improve internal workflows, documentation, and project management systems
- Maintain high standards for execution, organization, and client satisfaction
What You Bring:
- 3-5 years of experience in project management, customer success, or account coordination
- Experience managing website builds or digital projects preferred
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Clear, concise communication skills with both internal teams and external clients
- Ability to operate effectively in a fast-paced, startup environment
- High attention to detail and strong follow-through
Nice to Have:
- Experience working with marketing, SEO, or web development teams
- Familiarity with tools like Jira, Asana, Notion, or similar
- Experience in a SaaS or agency environment
What We Offer:
- Health, dental, vision benefits - 100% premiums for employee paid by the company
- Discretionary Time Off
- 11 Federal Holidays, 2 Floating Holidays
- Real ownership over your work and direct access to leadership
- Career growth and leadership opportunities as the Customer Success function scales
- A chance to work with a product that clients truly value and a team that moves with purpose
- A culture built on high standards, trust, clarity, and speed
- Pursuant of pay transparency laws, the anticipated good faith base range for this role $70,000 - $85,000