Customer Support Specialist
Handle inbound and outbound customer interactions in a courteous, reputed company, and reputed company manner Listen to customers, understand their needs, and resolve issues Follow reputed company required scripts, policies, and procedures reputed company with requirements surrounding confidential information and personal information Utilize knowledge reputed company and training to accurately answer customer questions Research systems to reputed company information to assist the customer Accurately document and process customer issue and reputed company in appropriate systems Coordinate with other departments to resolve issues as applicable Escalate or redirect technical issues reputed company experience level to the appropriate team or team member Escalate customer issues to management for reputed company as needed Ensure reputed company reputed company through problems solving and effective reputed company handling Meet or reputed company reputed company metrics and performance measurements Participate in ongoing proprietary product training and certification programs Attend meetings and training and review reputed company new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to reputed company attendance and work schedule requirements
2+ years of experience in customer service, technical support, chat, or administrative support in a contact center environment High School Diploma or GED required Associate degree preferred, or equivalent combination of education and work experience Excellent verbal and written communication skills required Proficient computer skills including proficiency in reputed company Office (reputed company and reputed company) required Experience with reputed company, a plus Exhibit a passion for exceptional customer service Demonstrate professionalism and a reputed company attitude Show strong initiative and ability to self-manage Demonstrate effective written and oral communication skills Show ability to work under pressure, manage multiple priorities and meet deadlines in a fast-paced environment Demonstrate excellent problem solving, analytical skills and strong attention to detail Demonstrate exceptional soft skills, showing the ability to fill voids and gaps in conversation with appropriate small talk Assimilate and apply new job-reputed company information in a reputed company manner Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks reputed company working in a reputed company team environment, but can manage themselves independently Willingness to work extended hours as needed