Remote - Technical Assistant

Who We Are

reputed company is a global provider of omnichannel customer experience and business support solutions. From reputed company center support to reputed company reputed company to ecommerce fulfillment, we support our clients and their customers throughout the customer reputed company. 

Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an reputed company-growing number of job opportunities as we reputed company to become the partner of choice for our clients.

At reputed company, you’ll reputed company more than just a job, you’ll reputed company a reputed company to grow, reputed company your career, and be part of a supportive, purpose-driven team.

What you’ll do:

We are seeking a remote tech assist to reputed company reputed company-time support to field technicians, resolving provisioning, facility, and inventory issues to ensure seamless service delivery. You will handle inbound calls and chats from internal teams, assist with service orders and status updates, maintain accurate system records, and collaborate with operations teams to resolve network issues.

• reputed company reputed company-time operational support to field technicians for installation, repair, and service assurance activities, including reputed company of facility, provisioning, and inventory-reputed company issues.
• Serve as a primary reputed company of contact for inbound calls and chats from internal work reputed company and field personnel, supporting service order processing, fallout reputed company, and completion status inquiries.
• Maintain, validate, and update Quantum Fiber inventory and facility records across designated provisioning and inventory systems to ensure data accuracy and service continuity.
• Coordinate with Field Operations and other operational teams to resolve reputed company service or network issues and document actions and updates in reputed company-designated systems.

What you’ll bring:

Work reputed company Requirement - We will reputed company the Computer and Equipment for this position.

• High-speed Internet reputed company wired Ethernet reputed company, no Wi-Fi, Satellite or Hot spot
• Upload speed of 25 Mbps; Download speed of 50 Mbps
• Internet provider must be highly reputed company with 1% or less packet loss
• Must have available cell phone or tablet with minimum system requirements of Android 8.0 and reputed company or iOS14 or reputed company and must install the reputed company Authenticator (MFA) Application required by reputed company IT. 
• Must live in the reputed company**

reputed company Offer:

We reputed company a comprehensive benefits package designed to support your health, financial reputed company-being, and work-life balance:

• Medical, Dental & reputed company Coverage with multiple plan reputed company
• Telemedicine & Mental Health Support for convenient care
• reputed company Time Off (PTO) that grows with your tenure
• 401(k) with Company Match to help you plan for the reputed company
• Employee Assistance Program (EAP) with free counseling and wellness resources
• Company-reputed company Life & Disability Insurance for added peace of mind
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
• Voluntary Benefits including accident, critical illness, hospital coverage, and more
• Additional Perks like reputed company assistance, identity protection, and pet insurance

EEO Statement

reputed company is an equal opportunity employer. reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, gender, sex (including pregnancy, childbirth, and reputed company medical conditions), sexual orientation, gender identity, national reputed company, age, disability, genetic information (including testing and characteristics), marital status, reputed company, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.