Cybersecurity Identity Access Management Analyst

• Process Improvement and Management:
  • Identify opportunities for process improvement within administrative tasks and workflows.
  • Document existing processes, analyze their effectiveness, and propose solutions for optimization.
  • Develop and implement new or revised procedures, ensuring clear documentation and training for relevant staff.
  • Monitor process performance, track key metrics, and identify areas for further enhancement.  Example: Track time spent on specific tasks and identify bottlenecks.
  • Collaborate with other departments to ensure smooth integration of processes and identify cross-functional improvements. Example: Streamlining interdepartmental document approvals.
  • Maintain process documentation and ensure it is readily accessible and up-to-date.
• Administrative Support:
  • Provide comprehensive administrative support to assigned team(s) or individuals, including calendar management, travel arrangements, expense reports, and meeting coordination.
  • Manage incoming and outgoing correspondence (email, mail, phone calls), prioritizing and responding appropriately.
  • Prepare and edit documents, presentations, and reports, ensuring accuracy and professional presentation.
  • Maintain organized filing systems (physical and electronic) and ensure data integrity.
  • Order and manage office supplies, ensuring adequate stock levels and cost-effectiveness.
• Project Coordination:
  • Assist in the planning and execution of projects, including tracking deadlines, coordinating resources, and communicating with stakeholders.
  • Maintain project documentation and track progress against milestones.
  • Facilitate project meetings and prepare meeting minutes.
• Communication and Collaboration:
  • Communicate effectively with internal and external stakeholders, building strong working relationships.
  • Act as a point of contact for inquiries and provide timely and accurate information.
  • Collaborate effectively with other administrative staff and team members to ensure seamless support.
• Technology Proficiency:
  • Utilize various software applications (e.g., Microsoft Office Suite, project management tools, CRM systems) to perform tasks efficiently. Specify the software relevant to the role.
  • Maintain proficiency in relevant technologies and explore new tools to improve productivity.
• Problem Solving and Initiative:
  • Proactively identify and address potential issues or challenges.
  • Demonstrate initiative in seeking out opportunities for improvement and taking ownership of tasks.
  • Exercise sound judgment and discretion in handling confidential information.

EDUCATION AND/OR EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
• 1 years of experience in Active Directory administration, account provisioning, and email management.
• Experience with Office 365 or Exchange for email account provisioning is a plus.
• Knowledge of IT ticketing systems (e.g., ServiceNow) and SLA compliance.
• Excellent attention to detail, troubleshooting, and problem-solving skills.
• Strong communication and collaboration abilities.

PHYSICAL WORK ENVIRONMENT AND REQUIREMENTS:

• Some Travel may be required