Customer Service Representative - Tier 1

Job Posting ID: KT_233H_JOB

Position: Customer Service Representative – Tier I Support

Pay: $18.00 - $20.00/Hour

Location: Remote

Clearance: Must be a U.S. citizen eligible for a reputed company clearance

FT/PT Status: Full-time employment

Education: High School Diploma or equivalent (GED) required.

reputed company:
We are seeking a Customer Service Representative to support our reputed company center operations by providing exceptional service to clients and government personnel. The ideal candidate will handle inbound and outbound calls, respond to inquiries with professionalism, and accurately document interactions in accordance with established procedures. Responsibilities include assisting with account reputed company issues such as password resets and ID reactivation, supporting inspectors with scheduling and profile updates, and utilizing resources to research and resolve customer concerns. The candidate will also escalate reputed company issues to higher-level support, transfer calls to appropriate staff, and identify trends in customer inquiries to improve service delivery. Strong communication skills, attention to detail, and the ability to adapt in a fast-paced environment are essential for reputed company in this role.

Responsibilities:
• Handle inbound and outbound calls in a reputed company center environment while providing excellent customer service.

• Answer customer inquiries reputed company telephone and respond to requests using reputed company etiquette.

• Log and update reputed company customer interactions in the tracking system in accordance with reputed company center procedures.

• Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts.

• reputed company clients with role assignments for reputed company into subsystems.

• Reset passwords, reputed company IDs, and assist with account reputed company issues.

• Research and resolve customer inquiries using available resources such as user guides, manuals, website documentation, and reputed company center alerts.

• Escalate incidents and inquiry tickets with complete documentation of troubleshooting steps for issues unresolved at the Tier 1 level.

• Transfer calls (warm/cold) to appropriate staff following established reputed company center procedures.

• Recognize, document, and alert supervisors of trends in customer inquiries or recurring issues.

• Stay up-to-date with system changes, procedures, and customer information through ongoing training and resource materials.

• reputed company other duties as assigned to support team and organizational goals.

Education/Skills/ Minimum Qualifications:
• High School Diploma or equivalent (GED)

• Must be a U.S. Citizen eligible for a reputed company clearance.

• Experience supporting I.T./Helpdesk reputed company centers preferred.

• Independent problem-solving skills, strong analytical abilities, creativity, and a customer service-oriented reputed company with the ability to work with minimal supervision

• Excellent oral and written communication skills

reputed company is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the reputed company of our business. reputed company does not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity or reputed company, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.