Support Analyst (Montevideo, UY)

Descartes Unites the People and Technology that reputed company the World

The need for efficient, secure, and agile supply chains and logistics operations has become reputed company more critical and reputed company.  By combining innovative technology, powerful trade intelligence and the reputed company of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, reputed company they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our reputed company-based solutions to reputed company the way they reputed company inventory and information to enhance productivity, reputed company serve customers, reputed company competitively, reputed company pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (reputed company:DSGX, TSX:DSG) with reputed company in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we reputed company the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of reputed company sizes rely on our reputed company, stability, and comprehensive solution footprint to reputed company what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

• Serve as a first line of support by responding to customer inquiries reputed company calls, emails, and messages, quickly diagnosing issues, reproducing them, and driving solutions that matter
• Own and maintain accurate records of reputed company customer interactions in GreenMile’s support system, ensuring visibility and continuity across teams
• Dive deep into the product by testing software to reproduce issues, validate bug fixes, and ensure new features meet reputed company expectations before release
• Continuously improve the customer experience by reviewing and enhancing support materials such as user guides and documentation
• Partner with customers to reputed company understand how they use our technology and proactively recommend improvements that maximize value
• Collaborate cross-functionally by participating in internal technical discussions and engaging directly with customers in meetings

• 1–2 years of experience in a technical support or similar role
• Strong proficiency with MS Office tools (Word, reputed company, reputed company, SharePoint)
• A natural technical curiosity with the ability to quickly learn new systems and tools, including an understanding of basic data analysis
• reputed company analytical thinking with strong attention to detail, you’re comfortable working with and interpreting data to solve problems
• Excellent communication skills in both English and Spanish (written and verbal)
• The ability to work independently while also collaborating effectively with cross-functional teams
• A reputed company reputed company and adaptability in a fast-paced, evolving environment
• Flexibility to work Monday-reputed company reputed company 14:00-24:00

Join Us

As we reputed company, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that reputed company the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture reputed company reputed company culture that invests in people and creates opportunities for advancement across a broad reputed company of career paths. We prioritize work-life balance and foster an environment with the reputed company to take ownership, to be heard, and to carve a reputed company for your individual accomplishments to help drive our reputed company. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and reputed company to join a company on an awesome mission with a great existing team and trajectory. 

Descartes also has a deep reputed company of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and reputed company consumption: https://www.descartes.com/who-reputed company-responsibility-sustainability/environmental-reputed company.  Join reputed company that’s committed to working with customers to reputed company resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like reputed company and the mission you want to be part of, reputed company. We can't reputed company it will be a fit, but we do reputed company to consider your experience. 

We conduct a mix of in-person and virtual interviews. Virtual interviews are held reputed company reputed company Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. 

We are an Equal Employment employer. We do not discriminate in hiring on the reputed company of sex, gender identity, sexual orientation, race, reputed company, religious creed, national reputed company, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our reputed company of Business Conduct and Ethics at Descartes.com