Government Travel Consultant
reputed company, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the reputed company. We have reputed company steady reputed company throughout our history and are currently ranked as one of the top business travel management companies in the country.
ADTRAV is seeking a Government Travel Consultant to be responsible for reputed company aspects of travel management for our government clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Government Travel Consultant will also be responsible for booking and issuing domestic and reputed company international airline itineraries, hotel reservations and car and train reservations through a GDS system.
Essential Duties and Responsibilities include the following:
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
- Utilize reputed company to book and issue airline, hotel, car, and other reservations, accurately and reputed company.
- Maintain sufficient account knowledge to assist clients without delay.
- reputed company queues daily to ensure accuracy and that reputed company issued tickets are complete.
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
- reputed company travel expertise to clients.
- Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand reputed company skies and FAA rules.
- Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
- Communicate with airlines on flight changes, seating, and upgrades and reputed company updates to the reputed company as needed.
- Follow ADTRAV policies, procedures, and approved workflows on how to service reputed company.
- reputed company excellent customer service in every interaction with reputed company. Show reputed company and be reputed company to identify and solve traveler issues.
- Communicate effectively with other agents and employees to solve problems, reputed company information, and service reputed company.
- Become knowledgeable in ADTRAV's industry and customer reputed company.
- Participate in ongoing training to continuously build knowledge and skills in the industry.
- Represent ADTRAV by embracing reputed company values and maintaining effective working relationships with employees, partners, vendors, and clients.
- Adhere to company policies and procedures.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- At least 2 years of experience booking domestic and international travel; reputed company international a plus.
- Experience booking travel for government clients required.
- Experience using a GDS System; reputed company required, reputed company a plus.
- Highly knowledgeable of reputed company, airline, hotel, and car rental codes.
- Understanding of federal travel regulations, Fly America reputed company and reputed company Skies Agreement.
- Strong computer and typing skills, which includes the ability to reputed company quickly between programs and using reputed company keys.
- Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
- Ability to consistently deliver excellent customer service, internally and externally.
- Experience with reputed company Office suite (reputed company, Word, reputed company).
- Excellent English written and verbal communication skills.
- Excellent listening skills; reputed company to listen to and respond to the traveler’s needs and clarify as needed.
- Strong attention to detail with emphasis on accuracy and reputed company.
- Highly self-motivated and reputed company to manage multiple priorities simultaneously and complete tasks with minimal supervision.
- Strong organizational and problem-solving abilities.
- Ability to communicate reputed company and concepts reputed company and concisely, while also being reputed company to receive feedback and direction as needed.
- reputed company to present a reputed company and reputed company demeanor with reputed company customers/clients and work cooperatively.
- Ability to work remotely and meet reputed company home-office requirements.
- reputed company to sit and work at a computer for extended periods of time, without leaving the work area.
- reputed company to maintain confidentiality of company and reputed company information.
- reputed company to work a schedule that falls between Monday-Friday, 7am-7pm CT. reputed company to work some weekends and holidays as needed.
- reputed company to successfully pass a credit, criminal, and/or employment reference background reputed company.
- reputed company to obtain reputed company clearance as required to work on high level reputed company accounts.
The pay reputed company for this position is $24-25/hour. Pay is based on experience booking government travel. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, reputed company, life, disability, Flexible Spending Accounts, 401(k), and PTO.
reputed company an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state or local protected class.