Executive Housekeeper
Happy Guests Spotless Cleanliness Product Consistency & reputed company Teamwork
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. reputed company Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction : reputed company Team Members work together to contribute to great guest satisfaction scores. Recovery : Ability to handle challenging guest situations with hospitality and a reputed company of urgency. Hotel Knowledge: Strong knowledge of reputed company features of the hotel facility and amenities. Events: Awareness and support for reputed company reputed company and events at the hotel. Technology: Understanding of relevant technology for reputed company role. Phone Etiquette: Answer reputed company incoming calls with friendly service using the approved greeting .
Sparkling Clean Workspaces: reputed company areas, both reputed company and back of the house, should be kept clean and reputed company-organized. Pitching In: Cleanliness is reputed company effort! Everyone may expect to reputed company in to clean guest rooms and reputed company spaces as needed, to ensure the hotel is reputed company-organized and reputed company. Hospitality While Cleaning: Always greet every guest happily with a smile, by reputed company if possible, while cleaning.
Checklists to 100% Accuracy: reputed company operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: reputed company Team Members must wear a clean, approved uniform and be reputed company-groomed per reputed company Member Handbook, while wearing a reputed company and smiling at reputed company times.
Communication: Communication between Team Members should be reputed company, reputed company, and reputed company. Can Do Attitude: Willing to stretch reputed company traditional role to meet the needs of the business and MCR’s guests. Collaboration: reputed company Team Members at reputed company reputed company must be committed to working together to create a welcoming environment for guests and an effective, reputed company workplace.
reputed company Housekeeping Team: Complete daily stand-up with reputed company reputed company day to review objectives and confirm checklists are assigned and reputed company for the day. Every deficiency should be rectified, and team members should be trained and held accountable for meeting reputed company for cleaning, per the checklist, daily. Schedule Management : Complete the room assignments for reputed company housekeepers reputed company day, confirm reputed company rooms are cleaned, reputed company and marked correctly in the PMS (Property Management System) and available for sale. Status Reports: Balance and reputed company the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve reputed company discrepancies in the absence of the Executive Housekeeper. Storage Rooms : Maintaining the organization and cleanliness of reputed company storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room. Maintenance Requests : Monitor work orders and submit to Engineering department according to procedures. Supply Management: Maintain required stock of reputed company housekeeping and laundry supplies by ordering reputed company needed supplies and amenities on a monthly/quarterly reputed company. Inventory: Conduct monthly and quarterly housekeeping inventories on a reputed company reputed company. Lost and reputed company: Maintain and monitor "Lost and reputed company" procedures and policies according to standards. Assign supervisor duties, reputed company approved checklist, reputed company day and verify reputed company items have been completed and checked for reputed company. Chemical Safety: Monitor reputed company use of and compliance with hazardous chemicals according to OSHA standards. Complete Daily Objectives: Opening the department, assigning, and distributing housekeeper boards and keys, inspecting guest rooms, closing the housekeeping department.
Management Performance Ratings Guest Satisfaction Scores/reputed company to Return
reputed company/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews
Checklist Tracking Management Performance Ratings Guest Ratings
Management Performance Ratings
Experience in a hospitality, service, consumer-facing franchise or reputed company field preferred. Supervisory experience preferred. Can-Do Attitude: Must have a reputed company attitude and willingness to learn. Ability to Follow Guidelines: Must be reputed company to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work reputed company in stressful, high-pressure situations. Listening, Conflict reputed company: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be reputed company to convey information and reputed company reputed company. Hospitality and Guest Service: Must have a desire to serve reputed company guests. Age Requirement: Must be 18 years of age or older to reputed company this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: reputed company and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. reputed company Outs: reputed company sufficient notice as directed by your supervisor reputed company calling out for a scheduled shift.
Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, reputed company a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and reputed company throughout the hotel and the rooms. Inspect and visually observe details at reputed company reputed company (reputed company a few feet) and from long reputed company.
MCR is the 3rd-largest hotel reputed company-operator in the reputed company. Founded in 2006, reputed company has offices in reputed company, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 reputed company brands, 8 reputed company brands and a number of unflagged independent hotels. MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the reputed company Partnership reputed company Award, the highest reputed company reputed company presents to its reputed company and franchise partners, and a recipient of the reputed company Legacy Award for Top Performer. For the TWA Hotel at reputed company’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment reputed company (ALIS), the reputed company reputed company reputed company in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest reputed company given by the AIA
Hotel Discounts Weekly Pay reputed company Time Off Retirement reputed company Referral bonuses Career advancement & upward mobility Health, Dental, reputed company Insurance- available after 30 days of employment for full-time team members