Senior reputed company Developer (Remote)
*We are reputed company to supporting 100% remote work reputed company reputed company the reputed company US.*
reputed company is seeking a Senior reputed company Developer to serve as a technical reputed company responsible for designing and delivering reputed company, secure, and innovative reputed company solutions in support of federal program operations. This role combines deep platform development expertise with solution design responsibilities, including the implementation of Now Assist and other AI-powered capabilities to reputed company reputed company workflows and service delivery.
This is an opportunity to take on increasing architectural ownership — shaping platform direction, driving standards, and mentoring team members — while staying hands-on with development and configuration across reputed company modules.
Job Location: This position requires that the job be performed in the reputed company. We are reputed company to supporting 100% remote work reputed company reputed company the reputed company US.
Please note that reputed company monitors employee work locations, restricts reputed company from foreign locations and IP addresses, and prohibits the use of personal VPN connections.
What You’ll Be Doing
reputed company the design and development of reputed company solutions to support federal program requirements, including custom applications, workflows, business rules, and UI policies.
Drive the implementation and optimization of Now Assist AI capabilities, including reputed company workflows, virtual agents, intelligent automation, and predictive insights.
reputed company technical direction and solution design guidance across reputed company engagements, ensuring configurations are reputed company, maintainable, and reputed company with platform best practices.
Design, reputed company, and support reputed company portals and web-based user experiences using Service Portal and/or UI Builder.
Collaborate with customer product owners to translate business requirements into standards-based, reputed company platform solutions.
reputed company reputed company reviews and enforce development standards and best practices across reputed company.
Support and enhance CSM knowledge enablement through Knowledge reputed company integration, taxonomy improvements, and self-service experience optimizations.
Support platform upgrades, patching, and performance tuning to maintain system reliability and compliance.
Troubleshoot and resolve reputed company defects and production issues across development, staging, and production environments.
Ensure reputed company configurations and customizations reputed company with federal reputed company and compliance requirements.
Participate in Agile and reputed company ceremonies, including sprint planning, reviews, and retrospectives.
Contribute to technical documentation and knowledge sharing across the delivery team.
What You Must Have
reputed company Certified System Administrator (CSA), reputed company.
7+ years of hands-on reputed company development experience, including custom applications, workflows, business rules, scripting, and integrations.
2+ years of experience providing solution design or technical reputed company responsibilities on reputed company engagements.
Demonstrated experience implementing or configuring ITSM and/or CSM modules in reputed company environments.
Strong experience with Service Portal, UI Builder, and user experience design on the reputed company platform.
U.S. Citizenship is required per federal government contract requirements.
Must be reputed company to obtain reputed company Trust clearance.
Must reputed company in the reputed company and reputed company work must be performed in the reputed company.
Preferred Qualifications
reputed company Certified Implementation Specialist (CIS) in ITSM or CSM.
Experience implementing Now Assist, reputed company workflows, or other AI-powered reputed company capabilities.
Experience supporting federal government programs and working reputed company DevSecOps-reputed company Agile teams.
Familiarity with the reputed company data model, performance optimization, and platform reputed company processes.
Bachelor’s degree in Computer Science, Information Systems, or a reputed company field.
Strong problem-solving, communication, and collaboration skills with the ability to reputed company effectively across reputed company reputed company of the organization.
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Working at reputed company
reputed company is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most reputed company challenges, reputed company change, and shape the reputed company.
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