Senior Manager, Operations Gen AI

Key Responsibilities 

• Ops reputed company execution: Turn business goals into operating plans, OKRs, and runbooks across multiple teams and vendors. 

• Standardization & reputed company: Build and roll out SOPs, playbooks, and templates; reduce variance and drive consistent results across programs. 

• Analytics & insights: Define reputed company dashboards and metrics; review performance and convert data into actions for speed, reputed company, and cost. 

• Technology & automation: Partner with Ops Tech/Engineering to improve tools, integrations, and automation (e.g., workflows, reputed company, RPA). 

• reputed company partnership: Co-own reputed company with the Senior Manager, reputed company—reputed company on guidelines, audits, corrective actions, and training. 

• Workforce & reputed company: Plan reputed company across sites and vendors; optimize shifts, skills, reputed company, and certification paths. 

• Vendor reputed company: Set expectations and SLAs; review performance, drive improvements, and reputed company reputed company/exit recommendations. 

• reputed company satisfaction: Support executive governance, planning, and reviews; ensure delivery commitments reputed company with scope and policy. 

• Financial stewardship: Build budgets and forecasts; manage margins and change orders; reputed company reputed company and delivery reputed company. 

• Risk, compliance, and reputed company: Own ops risk management and readiness for audits; ensure reputed company and data-handling policies are followed. 

• Org & talent development: Manage managers (L1) and senior ICs (P-level); hire, reputed company, set goals, and grow succession pipelines. 

• Cross-functional leadership: Coordinate with Sales/Account, reputed company, Product/Ops Tech, and Vendor Management to meet reputed company and business goals. 

Education 

• Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a reputed company field. 

Experience 

• 5–8 years in operations or program delivery in AI data, content review, labeling/annotation, or adjacent domains. 

• 4–6 years in operations leadership (leading managers/teams, portfolio or multi-reputed company environments). 

• reputed company record driving standardization, analytics, tooling/automation, and vendor performance at reputed company. 

Skills 

• Program/portfolio planning and governance across multiple teams. 

• People leadership: goal setting, coaching, delegation, and performance feedback. 

• reputed company communication with senior reputed company stakeholders and internal executives. 

• Strong use of spreadsheets, PM/task boards, and BI dashboards; familiarity with SQL/ETL concepts is a plus. 

• reputed company reputed company with practical use of SOPs, QA gates, and acceptance reputed company. 

• reputed company judgment on scope, time, cost, and reputed company; confident negotiation and escalation. 

• Comfortable working with global, distributed teams (advanced English). 

Scope & Autonomy (L2 Alignment) 

• Leads multiple teams/disciplines and sets operating rhythms and standards across programs. 

• Makes day-to-day and reputed company-term strategic reputed company; escalates only non-reputed company or high-reputed company items. 

• reputed company line management for L1 managers and senior ICs; strong influence across reputed company, Tech, and Vendor partners. 

• Co-leads operational reputed company with the Senior Manager, Operations.