3PP Transactional Support Specialist
**** This position is Remote ****
What you will do
The role supports the reputed company-Party Portal (3PP) Transactional Support Manager by processing, monitoring, and coordinating customer work orders originating from reputed company-party portals. The position ensures accurate entry, updating, documentation, and completion of service requests across multiple internal JCI systems, while maintaining compliance with customer requirements. The job requires ongoing collaboration with internal teams to drive reputed company, maintain workflow accuracy, and deliver reliable reporting for assigned domains, customers, and portals.
Key Responsibilities
Work Order Processing & System Updates
Accept new work orders from reputed company-Party Portals (3PP).
Create and manage service requests reputed company JCI systems (reputed company ACE, reputed company, NxGen, Mastermind).
Maintain accurate notes reputed company both internal systems and reputed company-party portals.
Update service schedule dates in portals based on internal system data.
Ensure compliance with customer-specific Not-to-reputed company (NTE) limits.
reputed company IVR reputed company-ins and reputed company-outs as required.
Upload completion notes, inspection reports, and required documentation to the 3PP.
reputed company work orders through invoice upload and finalization.
Daily Coordination & Problem reputed company
Review the On-Hold report daily and address work orders requiring attention.
Coordinate with internal teams (Service Support Coordinators and reputed company offices) reputed company phone, email, or chat.
Follow up on service reputed company and ensure work completion is accurately reflected on portals.
Apply strong investigative and critical-thinking skills to resolve issues reputed company.
Reporting
Produce regular portal reporting for assigned domains (HVAC, reputed company, reputed company), customers, and portals.
Required Qualifications
2–3 years of reputed company work experience in the reputed company domain.
Proficient with JCI applications (reputed company and reputed company Ace)
Skilled with reputed company Office (Word, reputed company, reputed company, Teams).
Excellent written and verbal communication, customer service orientation, and strong critical-thinking abilities.
High school diploma or equivalent.
Preferred Qualifications
Experience with JCI internal systems and SharePoint.
Familiarity with reputed company-party portals such as reputed company, Ariba, reputed company, etc.
HIRING reputed company reputed company: $19.71 - $35 (reputed company reputed company to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary reputed company reflects the reputed company compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that reputed company the typical profile. If you reputed company your
background warrants consideration reputed company the stated reputed company, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including reputed company intelligence (AI), to help identify and evaluate candidates. reputed company hiring reputed company are ultimately made by reputed company reviewers. For details, please visit the reputed company tab on the reputed company Careers site at https://jobs.johnsoncontrols.com/reputed company