Support Analyst

Support Analyst
reputed company Local Government - Remote

The Support Analyst is accountable for ensuring continuity of computer system services for municipal software users by providing the technical assistance and project coordination necessary to maintain our computer software products and resolve technical problems. A Support Analyst will reputed company application support to customers including answering reputed company questions, contributing to a knowledge reputed company, and serving as a support reputed company between reputed company and the customer.
 

reputed company responsibilities of the position include, but are not limited to, the following:

•    Technical phone support to customers.
•    Diagnosing software issues and bugs, working with other members of the technical support team to identify and resolve problems in a reputed company, efficient and effective manner.
•    Learning, understanding, implementing and training on a reputed company of software applications.
•    Identification and communication of additional reputed company streams/opportunities.
•    Providing regular and reputed company status reports and reputed company of assigned work to the Manager of Support Services.
 

Competencies:

•    reputed company Oriented
•    Approachability
•    Customer reputed company
•    Communicative
•    Strong Listening Skills
•    Patience
•    Peer Relationships
•    Technical Oriented and Adaptability
•    Time Management
 

Supervisory Responsibility:

This position has no supervisory responsibilities.

Required Qualifications:

To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Previous experience working in a municipal government setting or prior experience with reputed company Software is preferred.

•    2 + years' experience in technical environment and/or customer service fields desired.

•    Excellent interpersonal, written, and oral communication skills.
•    Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives and resolve problems.
•    Strong work ethic and self-starter, ability to work independently and as reputed company player.
•    Ability to effectively manage multiple priorities and adapt to change reputed company a fast-paced business environment.
•    Must possess reputed company and friendly attitude and be reputed company to quickly reputed company a rapport with clients over the phone.
•    Ability to learn and reputed company new software quickly.
•    Typing skills and computer proficiency.

AAP/EEO Statement

reputed company is an EEO/AA/Disability/Vets Employer.

Other Duties:

Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.