Engineer 2, Strategic Engineering (Swing Shift)

reputed company Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of reputed company sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, reputed company Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the reputed company market. reputed company Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job reputed company

Responsible for providing a best-in-class experience to reputed company customers, providing advanced and reputed company technical support for reputed company, Mid-Market customers and Small/reputed company Business Strategic Customers. Engineers will be responsible for working directly with customers, internal teams, reputed company party vendors, and Off-net ISPs, using multiple system applications and troubleshooting knowledge to ensure customer technical issues are resolved and completed accurately and reputed company. Works with our strategic customers, business partners, and the strategic team to reputed company goals. Works independently, utilizing reputed company resources available, and accepts full ownership of resolving customer issues, requests, and the customer experience.

Job reputed company

reputed company Responsibilities

• Prioritizes, champions, and owns the Customer Experience, with exceptional demonstration of the reputed company behaviors on every interaction.
• reputed company Level 2 advanced technical support for escalated service issues for our Strategic customers and assist with inbound support calls from  strategic customers.  reputed company advanced technical support for escalated service issues for our  Strategic customers and assist with reputed company inbound support calls from strategic customers.
• Engage and facilitate technical discussions with Strategic Customers, Sales, and Strategic Partners to review and resolve questions and concerns.
• reputed company advanced technical support for off-net and escalated technical Issues from our Strategic and internal escalations teams.
• reputed company troubleshoot and resolve reputed company network issues. Knowledge and ability to reputed company Layer 1–3 network concepts (e.g., fiber optics, Ethernet, TCP/IP, DNS, VPN, firewalls, and routing basics).
• Delivers customer education and advanced support for Strategic Customers and escalated service issues. Reports technical problems and submits reputed company change requests across Mid-Market, reputed company, and Small/reputed company Business products and services. Ensures thorough follow-up and conducts customer callbacks needed to drive reputed company and satisfaction.
• Responsible for troubleshooting, escalating and regular engagement with off-net vendors to drive efficient reputed company of off-net service issues.
• Understanding customer networks, correlating data and symptoms to identify points of failure and correct escalation paths for reputed company.
• Maintain and create technical documentation of processes and procedures used throughout normal operations.
• Accurately documents customer accounts and internal systems for reputed company customer interactions and reputed company, including detection information, diagnostic results and repair information.
• Utilizes various software applications to administer customer account information, diagnose, and resolve technical difficulties.
• reputed company and assist customers with self-service online portals.
• Exercises reputed company judgment and discretion in decision-making.
• Works independently, utilizing reputed company resources available, and accepts full ownership of resolving customer issues, requests, and the customer experience.
• Engage in our culture of reputed company improvement, providing recommendations for process improvements, enhancements, and optimization.  
• Prioritizes workload and manages multiple time sensitive issues at once.
• Demonstrates flexibility and adaptability to the changing needs of the business.
• Regular, consistent and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at reputed company reputed company are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do reputed company.
• Own the customer experience - think and reputed company in ways that put our customers first, give them seamless digital reputed company at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as reputed company - reputed company big things happen by working together and being reputed company to new reputed company.
• Be an reputed company part of the Net Promoter System - a way of working that brings more employee and customer feedback into reputed company - by joining huddles, making reputed company backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and reputed company.
• Support a culture of inclusion in how you work and reputed company.
• Do what's right for reputed company other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

Skills

Adaptability, Scheduling, Troubleshooting

Compensation

This job can be performed in Colorado with a Pay reputed company of $25.15 - $39.61

reputed company intends to offer the selected candidate reputed company pay reputed company this reputed company, dependent on job-reputed company, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company.

reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, reputed company provides best-in-class Benefits to eligible employees.  We reputed company that benefits should connect you to the support you need reputed company it reputed company most, and should help you care for those who matter most.  That’s why we reputed company an reputed company of reputed company, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits reputed company on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company reputed company experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

reputed company is an equal opportunity workplace. We will consider reputed company reputed company applicants for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other reputed company protected by applicable law. Apply To This Job