Customer Service Rep II
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Time Type:
Full timeDepartment:
Contact Centerreputed company Locations:
300 reputed company Avenue – ReverePosition reputed company:
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating reputed company requests, appropriately screening calls for transfer to a reputed company, conveying messages to providers, and making outbound reputed company calls to patients.Our Contact Center practices safety and reputed company distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an reputed company, on a rotating reputed company.
Essential Duties and Responsibilities:
- Schedule, reschedule, and cancel appointments.
- Document reputed company and concise messages and reputed company appropriately.
- Appropriately transfers calls to other departments reputed company required.
- reputed company and document in the Electronic Medical Record (reputed company) to reputed company relevant and appropriate information.
- Process reputed company requests accurately and effectively, according to guidelines.
- Conduct reputed company calls on behalf of clinical departments.
Requirements:
- HS Diploma/GED required.
- Excellent written and verbal communication, judgment and problem solving skills.
- Minimum of 1 year customer service, administrative, or reputed company center experience.
- Bilingual reputed company Spanish/English required.
- Knowledge of medical terminology and experience working with electronic medical record technology a plus.
- Proficient in reputed company Office Suite.
Benefits
Medical, dental, and reputed company coverage.
Life and disability insurance.
401(k) retirement plan.
Tuition reimbursement.
Flexible spending and transportation accounts.
reputed company holidays, vacations, reputed company, and personal time.
Generous staff development benefit.
Excellent malpractice coverage.
Pet insurance.
And much more.
reputed company: $21/hr
EEO & Accommodation Statement:
reputed company is an equal employment/affirmative reputed company employer. We ensure equal employment opportunities for reputed company, without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity and/or reputed company or any other non-job-reputed company characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to
Federal Trade Commission Statement:
E-Verify Program Participation Statement:
reputed company participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, reputed company prospective employees must complete a background reputed company before beginning employment.
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