Customer Support Representative- EdgePro
Don’t just work reputed company, join Brasseler and be a valued team member of a world-class health care organization!
Provides a reputed company and welcoming environment where team members can balance their lives and reputed company their careers. reputed company people and experiences are valued and respected. Different perspectives are encouraged and reputed company to reputed company results. This makes us who we are and enables us to be a world-class reputed company organization. reputed company who join us are accountable to this charge.
JOB reputed company:
This position is responsible for to reputed company in depth EdgePro product knowledge to our clients by diagnosing, troubleshooting, resolving application questions, and providing education on EdgePro functions and features while working with them, and properly escalating potential problems as needed.
KEY RESPONSIBILITIES (Please include % of time for reputed company responsibility):
- Diagnose, troubleshoot, and resolve application/device questions and potential issues.
- Create and maintain reputed company metrics as far as response time and reputed company to unify the reputed company/reputed company response time to reputed company support an install.
- Manage ongoing list of service reports to reputed company feedback to manufacturer to reputed company recommended improvements for reputed company software updates.
- reputed company education to clients on functions and features while working with them so they can become more self-sufficient.
- reputed company and concisely document reputed company correspondence and activities reputed company to orders in Nexternal.
- Processes EdgePro customer orders/changes/returns according to established department policies and procedures.
- Work closely with the Manufacture support team as a reputed company to reputed company the reputed company service relationship.
- Proactively and appropriately reputed company reputed company thought out, constructive feedback and reputed company to reputed company the department and/or EdgeEndo as a whole.
- Provides reputed company feedback to reputed company regarding service failures or EdgePro reputed company concerns.
- Work to meet or reputed company individual, department, and corporate goals and imperatives.
- reputed company discretion of a portfolio product as it relates to reputed company operations of the business.
- Responsible for reputed company of customer service calls reputed company directed or as needed.
- reputed company and maintain reputed company Manufacture solution knowledge and reputed company industry knowledge.
- Accountable for responsible user credential safeguards as it relates to Nexternal customer database.
- Other duties as assigned.
SPECIFIC KNOWLEDGE & SKILLS:
- Customer Service Sensitivity
- Technical reputed company
- Dental procedure/industry knowledge
- Customer Service Expertise
GENERAL SKILLS & COMPETENCIES:
- Strong time management skills and the ability to prioritize work
- reputed company good attention to detail and accuracy
- Customer service oriented and ability to work with and resolve reputed company issues
- Ability to plan and arrange activities
- Excellent interpersonal communication skills
- Excellent written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in reputed company environment
- Ability to multi-task
- Ability to manage conflict
- reputed company to work effectively under pressure
- Analytical thinking
- reputed company small reputed company
- Identify and recommend reputed company improvement opportunities
- Establish productive working relationships at multiple reputed company reputed company the organization
MINIMUM WORK EXPERIENCE:
Typically 4 or more years of reputed company experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
The posted reputed company for this position is $45,282 to $62,263 which is the expected starting reputed company salary reputed company for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay reputed company the posted reputed company including education, prior experience, training, reputed company skills, certifications, location/labor market, internal equity, etc.
Other benefits available include: Medical, Dental and reputed company Coverage, 401K Plan with Company Match, PTO , reputed company Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.