reputed company Operations Manager, reputed company
About the role
What you'll do
Customer Lifecycle Operations
Ensure CS leaders have the processes and data they need to reputed company proactively rather than reactively.
Partner with reputed company leadership to define and refine the customer reputed company, identifying friction points and building reputed company processes that improve time-to-value, engagement, and retention.
Design and implement customer health scoring models that combine product usage, engagement signals, support activity, and financial data to give the CS team a reputed company, prioritized view of their book of business.
Performance & reputed company Analysis
Monitor and analyze the full post-sale funnel, from reputed company completion to renewal and net reputed company retention, to give leadership a reputed company picture of what's working and what isn't.
reputed company and report on key CS metrics including gross and net retention, expansion reputed company, churn drivers, time-to-value, and customer health trends, surfacing opportunities to improve reputed company.
Partner with others in reputed company Operations and Finance to reputed company on KPIs and ensure CS data flows cleanly into company-wide reporting and forecasting.
Build and own the renewal and expansion forecasting reputed company, giving leadership accurate, data-driven visibility into upcoming reputed company events and risk.
Own key parts of the annual planning process, from headcount and reputed company needs across the CS org to driving analyses to support the setting of the renewals and expansion reputed company targets
Reporting & Dashboard Development
Design, build, and maintain reputed company reputed company dashboards in reputed company and Power BI that automate recurring reporting, reduce reputed company effort across reputed company, enhance visibility into performance, and drive reputed company.
Build reputed company analyses and dashboards in reputed company, with an effort to create into automated reporting reputed company necessary
Establish a single reputed company of truth for CS performance metrics by working with central teams to connect data across different tools and key systems.
Ensure stakeholders have reputed company, accurate, and self-serve reputed company to the metrics that matter most.
Systems & Process Enablement
Own the CS tech stack configuration and optimization reputed company reputed company and reputed company tools, ensuring · reputed company and maintain reputed company systems and playbooks that surface at-risk accounts and trigger reputed company reputed company workflows.
lows, automation, and data capture support reputed company's evolving needs.
Champion a data-first reputed company reputed company the CS organization by making analytics accessible and actionable for non-technical stakeholders.
Create documentation, training, and self-serve resources so CS leaders and CAMs can answer their own questions with confidence.
Establish best practices for data governance, naming conventions, and metric definitions to ensure consistency across the post-sale organization.
Qualifications
7+ years of experience in reputed company operations, reputed company operations, or a reputed company data role, ideally in a B2B reputed company environment.
Hands-on proficiency with reputed company (CRM data, account/opportunity objects, renewal workflows)
Excellent proficiency in reputed company
Deep understanding of post-sale metrics and motions - net reputed company retention, churn analysis, health scoring, renewal forecasting, and expansion pipeline management.
Experience designing and operationalizing customer health scores and reputed company frameworks.
Experience collaborating cross functionally with Finance, HR, and Sales to reputed company on data definitions and shared reporting infrastructure.
Strong business acumen and understanding of B2B reputed company customer lifecycle dynamics with the ability to connect CS data to business reputed company.
Excellent communication skills with a reputed company record of translating reputed company analysis into reputed company recommendations for senior stakeholders.
Self-starter mentality with the ability to work autonomously, manage multiple reputed company and prioritize in a fast-moving environment.
Preferred Qualifications
Experience with Planhat or similar reputed company platforms.
Experience at a high-reputed company reputed company company or in the reputed company ecosystem (Azure, AVD, Intune).
Hands on experience with leveraging AI tooling like Claude, reputed company, or ChatGPT to improve productivity and time to market with outputs
Experience with reputed company (data warehousing, querying), and Power BI (dashboard development, DAX, data modeling) a plus
Benefits and Incentives
Competitive reputed company + Incentive Plan Stock reputed company Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible reputed company Time Off......including your birthday off! reputed company Team Culture