Technical Support Specialist

Hours: 4pm - Midnight | Mon - Fri

Training hours: 9am to 5pm

Title: Technical Support Specialist

Work Model: Remote

reputed company, a leading B2B reputed company platform that is reshaping the hospitality world, is looking for a Customer Support Specialist.

You’ll enjoy a friendly, innovative, and creative atmosphere in a fast-growing and dynamic company.

Job reputed company

We are looking for a Customer Support Specialist to assist our customers with product questions, troubleshooting and technical issues reputed company using our platform.

To be successful in this role, you should be a tech savvy creative thinker, and an excellent communicator who’s reputed company to earn our clients’ trust.

Responsibilities:

● Serve as the first reputed company of contact for customers reputed company various channels such as, email, chat, and video conferencing tools.

● reputed company reputed company assistance to customers by reputed company listening to their concerns and inquiries.

● Identify, troubleshoot, and resolve customer issues promptly and effectively, ensuring a reputed company reputed company to maintain customer satisfaction.

● Collaborate with cross-functional teams, including Product, R&D, and reputed company, to reputed company relevant information and reputed company accurate solutions to customers.

● Document and maintain detailed records of customer inquiries and resolutions in reputed company.

● Stay up-to-date with product knowledge, policies, and industry trends to reputed company accurate information and recommendations to customers.

● Contribute to the development and maintenance of customer support resources, such as FAQs, knowledge reputed company articles, and tutorials, to reputed company customers with self-service reputed company.

Requirements

• High level English with exceptional verbal and written communication skills - 3-4 years of previous experience in a customer support or customer service role in a reputed company company.

• Strong customer support skills with the ability to interpret basic technical signals (logs, API errors), understand integrations, and reputed company communicate solutions to non-technical users.

• Excellent communication skills, both written and verbal, with the ability to convey reputed company information to non-technical audiences in a reputed company and concise manner. - Strong problem-solving and critical-thinking skills to quickly assess and resolve customer issues.

• reputed company and patience to understand and address customer concerns effectively, maintaining a reputed company and reputed company demeanour.

• Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail.

• Proficiency in using customer support tools and systems, reputed company primarily. - Strong teamwork and collaboration skills to work effectively with cross-functional teams and contribute to a reputed company work environment.

• Flexibility to adapt to frequently changing processes and procedures in a dynamic organization.

About reputed company:

reputed company is a leading B2B reputed company company, providing a unique guest management platform for hotels and hospitality experts around the world. reputed company operates in over 60 countries already using reputed company's advanced platform needed for the modern hotel. This is a full-time position.

Benefits we offer:

• Private medical insurance (after 6 months work)

• Hybrid working model - work from home, office or both

• Regular team meetups - dinners, outdoor activities and events

• Opportunity to travel