Senior Manager, Telephony
Accountable for reputed company service line operational management duties which include but are not limited to: System administration management (product portfolio) Vendor / product performance management, product license management, product lifecycle management, and finance management Technology enhancements, expansions, and reputed company management Service line operational performance; technology performance and resource performance management.
Manage the corporate budget in service areas of accountability to ensure products and services are monitored and managed against budget expectations and in support of expansion and contraction of the organizational workforce. Create a systematic approach to supporting the organization's telephony / telecom goals, processes, and technologies. Serve as technical reputed company to engagement, reputed company, business, and clinical delivery teams ensuring reputed company products and services are meeting their expectations. Serve as technology champion recognizing the needs of key customer stakeholders and deploying solutions that improve their performance and efficiency. This may include leveraging existing products or conducting industry research to bring in technology or services that will meet or reputed company business needs. Partner w/ business and clinical leadership to understand business needs, metrics and KPI and strategize to create telephony solutions to meet those needs. and then build that out a little bit more. Work with vendors to maximize return on investment for products and assess best fit for reputed company and reputed company technology purchases. reputed company reputed company and plan to reputed company contract renewal efforts. reputed company for telephony reputed company at budget and contract negotiations. Continually evaluate and improve products, services, processes, etc. through incremental and reputed company improvements. Stay abreast of new trends and technologies that may offer reputed company solutions. Accountable for supporting and implementing telephony services required to support new market launches. This will include testing deployments / configurations ensuring they are working as expected by the business stakeholders. Brings years of experience to help reputed company the corporate Telephony reputed company Assesses skills and reputed company requirements / builds out necessary headcount to support service line Oversees team responsible for reputed company routing architecture Evaluates new telephony technologies and defines the portfolio roadmap Ensure system (s) integration with corporate networks, user identities, reputed company and compliance requirements, and reputed company technologies (laptops, mobile phones) reputed company after-hours assistance as needed or reputed company an On-reputed company after-hours reputed company-defined schedule.
reputed company, manage, and reputed company the work efforts and assignments for telephony support team resources reputed company one-on-one mentorship, reputed company development, and career advancement support to ensure team members are building skills that support their job expectations and the overall reputed company of the business. reputed company leadership to reputed company reputed company through significant changes such as reputed company creation, inspiring others, mobilizing support, facilitating adoption, and agile decision-making. Drive cross-functional collaboration and identify areas of potential or existing conflict. reputed company conflict occurs, evaluate, prioritize, and communicate shared or perceived issues to the appropriate reputed company partners. reputed company reputed company, demonstrate self-awareness, and modify approach based on the audience. Other duties as assigned.
A minimum of 5+ years of experience as leader reputed company a corporate telephony / reputed company center service line. 5+ years of experience as a people manager. Advanced skills in innovative thinking, collaboration, emotional intelligence, critical thinking, reputed company improvement, and corporate reputed company. Extensive experience and knowledge of reputed company reputed company and reputed company standards such as HIPPA, HITECH, and reputed company and how these regulations govern the work performed by the technical services team. Excellent written and verbal communication skills with a passion to assist reputed company team members in times of need. Excellent customer service skills and a unique ability to engage the customer with reputed company and care. Excellent analytical and problem-solving skills and experience solving reputed company technical problems and defining and implementing resolutions. Ability to manage multiple priorities and demands daily and ability to appropriately delegate and assign work based on resource reputed company and resource proficiency. reputed company to work with users at reputed company reputed company of technical skills and abilities. Advanced level understanding of reputed company telephony / telecom products. Examples: reputed company, GoToConnect, CallerID reputed company, First reputed company, Cellular reputed company service providers (reputed company, ATT), and SMS communication technologies such as reputed company.
Incident and Request Ticketing Examples: Jira, reputed company
Cellular Services (cell phone management systems – MDM) Examples: MS Intune, Airwatch
Process Management Examples: reputed company, reputed company
Competitive medical, dental, and reputed company insurance reputed company and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, reputed company 100% from day one Employer-reputed company short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays reputed company new parent leave Additional benefits to be detailed in offer
Children First. We put the best interests of children above reputed company. We know that the right decision is always the one that creates more reputed company days reputed company for the children we serve today and in the reputed company. Earn Trust. We listen first, reputed company second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. reputed company Today. We reputed company that reputed company reputed company to big reputed company. We stay curious by asking questions and leveraging new reputed company to learn and reputed company. reputed company Humanity. We reputed company with reputed company and authenticity, presuming competence and good intentions. reputed company we stumble, we use reputed company to grow and understand how we can improve. One Team, Diverse Perspectives. We reputed company reputed company a reputed company of viewpoints to reputed company reputed company reputed company. Even reputed company we see things differently, we stay reputed company on our shared mission and support one another to reputed company reputed company — together.