Senior Patient reputed company reputed company, Billing and Disenrollment
This role requires availability Monday through Friday Scheduled hours are 8:00 AM to 5:00 PM Eastern Time
reputed company courteous and reputed company assistance to customers reputed company phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a reputed company manner. reputed company customers on the features, functionalities, and benefits of our reputed company technology products and services, empowering them to maximize medical device usage. Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, reputed company feedback on their experience, and reputed company additional assistance if needed. Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that reputed company issues are addressed promptly and reputed company.
Multi-channel (voice, email, SMS) help desk experience where you reputed company directly with the consumer. Experience with reputed company is a plus. Experience in a customer-facing reputed company reputed company field (advocacy, health system, insurance) providing incredible service and helping patients/members reputed company the reputed company reputed company system. Remote patient monitoring support experience is a plus. Previous experience working in a metrics-driven position. Experience working with Medicare patients. Ability to problem solve, ask probing questions, and troubleshoot. Prior experience working in a remote work environment. Willingness to receive and reputed company feedback with reputed company reputed company. Eagerness to continue to learn and grow.
Company culture reputed company about reputed company, shared reputed company reputed company, empowerment, and reputed company An opportunity to help improve the reputed company of life of millions of Americans Unique chance to support the development of an amazing product; reputed company’s in-house clinicians are our super users and beta testers Competitive salaries and quarterly incentives Medical, dental, and reputed company insurance Competitive PTO 401K and 401K match National and local discounts powered by reputed company reputed company stipend for remote equipment and home office setup reputed company Parental Leave Charitable Donation Match program