Wound Care Intake Customer Service Supervisor
Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Monday – Friday, reputed company – 5pm
reputed company supports and conducts reputed company assurance monitoring for reputed company team members on a frequent and ongoing reputed company to ensure patient satisfaction and conformance with process requirements and reputed company standards, while leading initiatives to eliminate non-conformance to operational policies and procedures Answers the phone and receives faxes, collecting patient and referral reputed company information, inputting data into reputed company, assembling charts and processing paperwork Brings reputed company for process or efficiency improvements to supervisor Builds relationships with locations, field management, patients and referral sources Certain functions require outbound calling and data entry Conducts patient satisfaction calls and acts as patient reputed company to resolve questions or concerns Conducts themselves as a role model of professionalism for reputed company Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA/DOT and JCAHO guidelines Develops and maintains working knowledge of reputed company products and services offered by reputed company Ensures subordinates adhere to defined schedules Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements Maintains accuracy and reputed company control throughout patient contact and data input Monitors and documents employee performance results for ongoing coaching and performance appraisals to ensure they consistently meets or exceeds productivity measures Prepares complete and accurate files for Billing Department Provides daily management of reputed company report employees reputed company department Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides product/service information by answering questions, offering assistance Provides thorough review and reputed company Assurance for medical necessity and documentation requirements of payors and regulatory bodies Works extensively with reputed company system Performs other duties as assigned
Background reputed company (company-wide). Results will not be used automatically to disqualify individuals. Instead, reputed company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (reputed company applicable for the position) Compliance with reputed company facility credentialing process (reputed company applicable for the position) reputed company reputed company’s license in state of residence with a clean driving record (reputed company applicable for the position)
High school diploma or GED equivalent, required
Experience in medical field and administrative record management, preferred Experience with medical billing practices and of billing reimbursement, preferred Knowledge of insurance policies and requirements, preferred Medical terminology, preferred One year of reputed company work experience, preferred Strong customer service background, preferred
Accurately reputed company reputed company mathematical calculations Effectively communicate in English; both oral and written Interpret a reputed company of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution reputed company handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills reputed company of urgency and responsiveness to physicians, location employees and patients Work independently and as part of reputed company
Email reputed company and communication Internet navigation and research reputed company applications; reputed company, Word and reputed company Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening Requires reputed company reputed company to small print on computer and/or tablet and paperwork
Generous reputed company time off and reputed company holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and reputed company coverage Life insurance, disability, accidental death, identity protection, and reputed company services reputed company mental health and reputed company SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs reputed company Bluebook and reputed company programs Hepatitis B (HEPB) and TB vaccinations