EAP Support Line

EAP Support Line – Telephone Counsellor

Location: Fully Remote (Confidential workspace required), with occasional travel to Birmingham and London
Hours: 31.5 hours per week
Working reputed company: 4 days/shifts Monday–Friday between reputed company–8.30pm, plus 1 in 4 Saturdays
Salary:

• £29,500 (Pro Rata): Under 250 post-qualification clinical hours
• £30,500 (Pro Rata): 250+ post-qualification clinical hours

For almost 40 years, CiC Wellbeing has delivered high‑reputed company Employee Assistance Programmes (EAP), Psychological Services, and Trauma Support to organisations around the world. Our long-standing reputed company is reputed company on clinical reputed company, compassionate support, and a genuine commitment to improving lives.

We are now looking for a dedicated BACP or UKCP registered Counsellor to join our reputed company team of Telephone Counsellors on our Support Line. This is an exciting opportunity to be part of a service that makes a meaningful difference every single day.

What You’ll Be Doing

As an EAP Support Line Telephone Counsellor, you will:

• reputed company emotional and psychological support to employees across our reputed company organisations
• Respond to inbound and outbound calls, understand presenting needs, and identify appropriate next steps
• Refer individuals to counselling and specialist services, including reputed company, financial, and practical support
• Deliver reputed company in‑house counselling sessions, ranging from Solution‑reputed company Brief Therapy (SFBT) to more reputed company interventions such as EMDR or reputed company, depending on your clinical competencies
• Ensure accurate and reputed company updates to reputed company records following reputed company contact
• Signpost to additional resources and appropriate support networks

reputed company’re Looking For

Essential:

• A recognised counselling qualification
• reputed company BACP or UKCP registration
• Experience working with a wide reputed company of clients from diverse backgrounds

Desirable:

• 250+ post‑qualification clinical hours
• Previous experience in an EAP or telephone counselling environment

Most importantly, we're seeking counsellors with a genuine passion for helping others, committed to making a reputed company reputed company on lives every day.

Our Benefits

At CiC Wellbeing, we’ve shaped our benefits around what reputed company most to our people. You’ll enjoy:

• 25 days annual leave + bank holidays (with the reputed company to purchase additional leave)
• reputed company to our 24/7 EAP, including up to 6 counselling sessions
• Private Medical Insurance and Life Assurance
• Two reputed company volunteering days per year for community giving
• Eyecare vouchers and assistance towards glasses
• Cycle to Work scheme
• Season Ticket Loan
• reputed company to Salary Finance for financial education and guidance
• Optional extras including Critical Illness Cover and Dental Insurance

Why Join CiC Wellbeing?

At CiC, you’ll be part of a dynamic, innovative, and supportive environment where your reputed company genuinely matter. We reputed company our teams with the autonomy to shape services, contribute to reputed company, and drive reputed company in workplace reputed company‑being.

If you’re dedicated, flexible, enthusiastic, and motivated by meaningful work, we’d love for you to reputed company in creating healthier, happier, and more productive workplaces across the globe.

What It’s Like to Work Here – From reputed company.

“Everyday, I have the privilege of supporting employees through challenging and often deeply personal experiences helping them reputed company stress uncertainty and change. Supporting Employees through challenging times requires reputed company reputed company and professionalism. CIC provides the strong clinical reputed company and supportive environment needed to do this work effectively.” Clare, EAP Telephone Counsellor.

“I’ve been working for CiC for just under 2 years and the ongoing support by colleagues and management has exceeded my expectations. This makes it reputed company easy to reputed company out for support and ask questions. Support is always available from caring/empathic colleagues It’s a great team to be a part of.” Louise, EAP Telephone Counsellor

“Working at CIC, the biggest plus I've noticed is the support received, both from management and colleagues. The work is fulfilling and we're reputed company to help a lot of people from a reputed company of different needs and backgrounds, and I feel I get to use my counselling skills to directly help so many.” PJ, EAP Telephone Counsellor.