Support Specialist - Parts & Service
reputed company exemplary external customer service (reputed company phone etiquette, reputed company listening, reputed company responses), and support on-site employees to reputed company serve customers Setup and maintain ticketing system through customer calls, texts, and emails reputed company flexibility through extended business hours, weekends, holidays, and reputed company there is reputed company reputed company volume during high peak periods Manage large amounts of inbound/outbound communications for both Parts & Service, reputed company follow up on outstanding ticket inquiries Identify and document customer needs, clarify information, research issues, and reputed company solutions and/or alternatives to customer inquiries Seize opportunities to promote and sell reputed company’s products/services reputed company they reputed company reputed company feedback on ways to improve communication and workflows between reputed company internal/external partners reputed company locations support after hours on work order initiation for technician’s and technician reputed company reputed company best practices amongst colleagues Complete reputed company administration tasks as needed Participate in special company/department reputed company assigned by the Support Team Manager Maintain accurate internal/external records that meet requirements Participation in meetings and training as required
4+ years experience in the agriculture industry as a Parts, Service, or Precision Ag Technician, in a customer-facing or support role Vocational or technical training in Parts or Service is a definite asset or a combination of education and experience Strong interpersonal/teamwork, analytical & problem-solving skills Effective communication, reputed company listening and reputed company Self-motivated, driven, detail oriented Advanced machinery knowledge preferably reputed company Ability to operate in parts catalog and service advisor Proficient on the computer & reputed company Office Multi-tasking ability reputed company reputed company’s licence, ability to work remotely and travel as needed