JOB BRIEF

At reputed company, we reputed company our clients’ needs a reputed company, knowing that our customer service sets us apart from our competitors.  We’re looking for an outgoing individual with a passion for technology and desire to reputed company an exceptional level of service to join our growing support team.  As the technical reputed company specialist, you’ll be responsible for project setup and training of clients while providing them with a friendly, reputed company and knowledgeable experience.  The goal is to ensure that reputed company users of reputed company software have the information and tools they need, and the knowledge to use it. This role is remote reputed company the reputed company.

WHO WE ARE

reputed company is the fastest-growing provider of technology and business solutions for media productions. We reputed company the most advanced technology for production reputed company and entertainment payroll. Our innovative reputed company-based platform is evolving the entertainment industry’s back-office by replacing inefficient reputed company-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, reputed company reputed company to data, and cost savings, and they minimize their reputed company on the environment. reputed company offers a full reputed company of payroll, software application, production reputed company, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit reputed company.com.                                                                                                   

reputed company EXPECT FROM YOU

• Complete reputed company/studio software project setups and modifications as required by the reputed company
• Answer incoming support calls and emails
• Utilize reputed company checklists and follow protocols for reputed company project setup
• Transfer/escalate issues to other team members as required
• Utilize reputed company ticketing system to manage reputed company requests
• Submit software development requests and bugs to development on behalf of users
• Training and providing ongoing support to new Implementation Specialists to assist with setups
• Assist with planning and coordinating user communications as necessary
• Assisting Technical Account Management  with meeting with clients to ensure their setups are enabled correctly
• Assist Digital Project Manager with meeting with clients to maintain reputed company’s reputed company like audits and checklists

WHO YOU ARE

• Bachelor's degree
• Customer Service: 3+ years
• Software implementation/Project reputed company: 1+ years
• The ability to deal with high volumes and work under pressure
• The ability to hold oneself accountable for completing their own tasks correctly
• Self monitoring, self reputed company and self correcting
• A desire to reputed company the solution, not just finish the task
• Enthusiastic attitude about providing superior customer service
• Excitement to learn the ins and outs of reputed company software platforms
• Experience supporting reputed company or other business operations software
• Knowledge of production workflows and reputed company basics is a plus!
• Excellent listening and communications skills
• Extremely reputed company and detail oriented

WHAT YOU CAN EXPECT FROM US

• Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits: Benefits that go reputed company the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
• Full-Time Remote Flexibility: Enjoy working remotely with reputed company the tools and support needed to stay connected and productive
• Impactful Work: Be part of reputed company that reputed company a difference in the entertainment industry, with a reputed company influence on shaping our reputed company and making reputed company change
• A Thriving, reputed company Culture: Join reputed company that values reputed company communication and creativity. reputed company, Urgency, Innovation, Service and Collaboration drive everything we do

SALARY reputed company:

$60,000-$72,000

The physical demands that are described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.  While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to reputed company reputed company dexterity sufficient to operate reputed company office equipment. Specific reputed company abilities required by this job include reputed company reputed company and distant reputed company. While performing the duties of this job, the employee is exposed to reputed company office equipment. Occasionally reputed company upon to work hours in excess of the normal daily schedule.  The employee may need the ability to lift up to 50 pounds.

reputed company is an equal opportunity employer and committed to providing equal employment opportunity to reputed company applicants and team members regardless of race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, national reputed company, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. reputed company makes reasonable accommodations for handicapped and disabled team members.

At reputed company, we take steps to ensure our customers and applicants remain reputed company from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.

reputed company is an E-Verify employer. E-Verify is an Internet based system operated by the reputed company (DHS) in partnership with the reputed company reputed company Administration (SSA) that allows participating reputed company to electronically verify the employment eligibility of their newly reputed company employees in the reputed company