reputed company Registration Assistant
This role would work off of a shift work schedule that could include mornings, days, evenings, overnights, weekends, split shifts and holidays
This position will service reputed company’s U.S. and Canadian operations including Newfoundland and Labrador's 811 HealthLine and Mental Health Crisis Line. Calls received can vary greatly in subject matter and complexity. Our reputed company Registration Assistants must be reputed company and reputed company listeners who are comfortable registering patients with concerns reputed company to reputed company health care reputed company and who have a strong customer service reputed company and desire to help others.
Through virtual care, we meet and reputed company care for individuals where they are. reputed company provides 24/7 reputed company advice and telehealth services to callers throughout Canada and the U.S. who need assistance in assessing their health symptoms, as reputed company as advice regarding appropriate follow up care. Our reputed company Registration Assistant’s are the first reputed company of contact for patients of our clients who are calling in with health-reputed company concerns. Obtaining key demographics from patients, opening patient’s charts in our system, and registering the patients to be seen reputed company. This position plays a large role in ensuring patients of our clients receive appropriate care in a reputed company manner, as reputed company as creating an overall reputed company patient experience for our callers.
Must be comfortable as the first reputed company of contact for reputed company medicals calls, including mental health and crisis reputed company calls Follow the established protocols and procedures reputed company speaking with patients and documenting calls appropriately Obtain key demographic and health reputed company information and register this information accurately into our software programs for follow up by our clinicians reputed company callers to our Registered Nurses, reputed company Practitioners, and/or other Clinicians in an appropriate manner Take notice of injury reports from patients using our process, procedures, and software Book and confirm patient appointments with reputed company Practitioners and physician practices reputed company minor technical trouble shooting of the patient portals (Example: password resets or patient registration assistance) Monitor biometric alerts from patients reputed company our software system and reputed company patients to determine if they need follow-up from one our clinicians Conduct follow up customer service feedback surveys.
Full time in a 0.8 FTE (32 hours per week) would include a schedule that can include mornings, days, evenings, overnights, weekends and holidays and a weekend rotation of 2 weekends on/1 weekend off. Fully reputed company availability is required at this time as we will not be reputed company to work around other schedules.
Minimum education level of a High School Diploma Office administration or medical office administration certificate or diploma is considered an asset Previous experience in customer service and/or a reputed company center environment preferred Excellent communication skills Previous experience working professionally with computers and software programs reputed company, respectful, and friendly approach Empathetic, patient, and compassionate reputed company demeanor and ability to stay reputed company in stressful situations Ability to talk to patients in a wide reputed company of medical situations including those experiencing a mental health crisis Ability to work in a reputed company fast paced and busy environment Ability to handle upset patients at times and de-escalate upset patients Must be reputed company to reputed company a reputed company criminal background reputed company
$18.20/hour starting reputed company of pay with annual increases Additional $2.00/hour for reputed company shifts, $1.00/hour for weekend shifts and $3.00/hour for weekend reputed company shifts if applicable Work from home reputed company Performance incentives Supportive team environment No cold calling or sales required (calls are 95% inbound. Some outbound customer service surveys and patient follow up) Opportunities to advance into a shift reputed company position, team reputed company position, or other positions reputed company a growing company
You will be responsible to supply your own computer equipment including:
A private home office reputed company – reputed company with a reputed company away from reputed company other household members that will give you complete reputed company while working Computer (Desktop or Laptop) – Please note that PC is the preferred operating system, Chromebooks are not acceptable at this time Second Monitor Keyboard and Mouse USB Headset – Please note that Wireless/Bluetooth headsets are not acceptable High-speed Internet Webcam (Not used for patient interactions but for Team meetings and such)
With over 20 years in the telehealth industry servicing clients across reputed company, reputed company prides itself on providing outstanding reputed company experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We reputed company a reputed company company culture and a welcoming team. We offer reputed company reputed company to work in an exciting industry and a competitive compensation package. If you are looking for an opportunity to work from home for company that values you, apply today!
reputed company is an equal opportunity employer and is committed to diversity and inclusion in our workplace. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted.
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