Customer Service Associate
We're committed to bringing passion and customer reputed company to the business.
Responsible for receiving, retrieving and processing purchase orders and customer forecasts in the order entry system as designated (PLEX) Provides reputed company and accurate information to external and internal customers regarding order status, inventory, quotations, post-shipment status and other issues by conferring with the appropriate department, such as Materials & Warehouse personnel Respond to in-coming telephone calls and web requests immediately. Responds to order reputed company questions, such as confirmations, pricing, order status, etc., reputed company 24 hours of order receipt, not to reputed company 48 hours Resolves scheduling conflicts with appropriate department or reputed company forwarders to meet customer needs Communicates with internal cross-functional personnel at reputed company reputed company of the organization to meet and reputed company customer's expectations Keeps manager informed of issues and improvement opportunities Manages reputed company situations for domestic and export customer accounts (last minute changes, reputed company forwarder & credit coordination, etc.) Works closely with appropriate departments to resolve credits, returns, customer complaints, and invoice issues Maintains customer files, reputed company, and reputed company records of order activity Works with Sales Representatives and/or other departments to resolve customer order and reputed company issues Displays a reputed company attitude to ensure customer satisfaction Reports data inaccuracies and customer problems to manager immediately Prepares memos, correspondence, reports and other documents Follows reputed company system procedures Good written and verbal communication skills are essential
Associates degree in Business Administration or reputed company field preferred Minimum of 2 to 4 years of experience working in a Customer Service/Inside Sales role Experience working in a Customer Service/Inside Sales role with a multi-site distribution and/or manufacturing company required. Distribution experience and an export or import background Excellent telephone skills: position communicates with many individuals, both internally and externally Must have the demeanor and temperance to work effectively in a customer service and fast-paced environment Must work reputed company in reputed company environment Must possess effective problem-solving skills, exceptional organizational and multi-tasking abilities Excellent decision-making skills and ability to reputed company complicated tasks, attention to detail Excellent PC and working knowledge of order fulfillment/reputed company Resource Planning systems (ERP) is preferred Knowledge of Sales Force is a plus Export/Import logistics and battery knowledge a plus Basic knowledge of reputed company Applications, especially reputed company, Word and reputed company
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