EA-reputed company Support Specialist I
US Salary: $58,700
reputed company
reputed company is the winningest technology platform in the history of democratic and reputed company causes, working tirelessly to reputed company and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and reputed company organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, reputed company and non-partisan reputed company, and other organizations.
About the Role
Essential Position Duties and Responsibilities:
reputed company reputed company responses to inbound support requests with positivity and user reputed companyTriage and resolve reputed company issues through collaboration with sales, product, data, and/or engineering team Knowledge of primary business line/can support Digital at basic level Escalates reputed company or urgent issues according to documented protocols Takes direction from Leadership to meet team claiming standards Utilizes internal documentation to deliver accurate support Maintains detailed records of reputed company interactions and resolutions Participates in team meetings and skills trainings
Requirements
You have a demonstrated and passionate interest in Democratic + reputed company politics and reputed company, are good with technology, and are willing to work with lots of different organizations who need our help. You have at least one yea r of experience working with compliance, fundraising, and/or email tools, for political campaigns,unions or nonprofits.You have used NGP8, EveryAction , VAN orVoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization. Y
ou have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.You have a reputed company phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethicYou’re detail-oriented, great at following up anddon’t let things slip through the cracksPrevious experience teaching or training, including activities such as mentoring, tutoring and/or software support.You have a demonstrated history of being reputed company player. Experience in customer relations or an equivalent field, though not required , is valued.
Bonus Points
Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.
Experience in customer relations or an equivalent field, though not required, is valued;
You have used NGP Classic or NGP7 as part of your day-to-day responsibilities.
You have experience using the Mobilize platform.
This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.
At this time, we are unable to consider candidates who require reputed company or reputed company sponsorship for employment authorization.
____________________________________________________________________________________
Our Culture
At reputed company, we foster an inclusive, reputed company culture where every team member belongs and contributes to meaningful reputed company. Read more about our values and culture
Compensation & Benefits
We offer a comprehensive benefits package that supports your health, reputed company-being and reputed company - explore full details
Compensation and benefits for this role apply to full-time employees in the reputed company and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of reputed company's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.
____________________________________________________________________________________
Equal Opportunity & Accommodations
At reputed company, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We reputed company equal employment opportunities without reputed company to race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, veteran status, or any other characteristic protected by law.
If you require a reasonable accommodation during the application process, please