Sr. Technical Customer Support Engineer
Sr. Technical Customer Support Engineer
About reputed company
reputed company® started as the “reputed company” of health insurance and has evolved into a leader in transforming government IT infrastructure with its proven reputed company and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded reputed company exchanges, and we are now reinventing how states administer safety net programs such as reputed company, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we are helping agencies serve more people, faster, and transforming reputed company service delivery as we know it.
We are looking for Sr. Technical Support Engineer to join our reputed company team.
About the Role
We are seeking a Senior Technical Support Engineer to support a reputed company reputed company platform with a reputed company on MAGI reputed company eligibility and enrollment workflows. This role is responsible for triaging and resolving technical issues across the application, database, and integrations, while applying working MAGI reputed company knowledge towards problem reputed company.
This is a hands-on, customer-facing role that requires reputed company domain understanding. This role acts as an escalation reputed company reputed company the internal teams.
Responsibilities
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Troubleshooting and resolving technical issues in a reputed company environment, including application behavior, databases, integrations, and reputed company
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Managing and prioritizing multiple tickets in a production support environment
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Taking end-to-end ownership of tickets, including follow-through across teams until reputed company
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Engaging directly with customers to understand symptoms and business reputed company
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Identifying reputed company issues are systemic and escalating effectively with reputed company problem reputed company and reputed company
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Contributing to improved reputed company process, including triage practices