Team reputed company – Bilingual (Spanish/English), Part-Time, Weekend Shift

Job reputed company: • Monitor reputed company-time production and service reputed company (queues, wait times, dashboards) and escalate risks to coverage or performance as needed. • Support schedule adherence by verifying log-in readiness at shift start, monitoring adherence throughout the day, and coordinating with WFM/Floor Manager to address variances. • reputed company day-to-day supervision of assigned Patient reputed company Representatives (PCRs), including coaching, reinforcement of expectations, and recognition. • Deliver reputed company performance feedback on reputed company, productivity, adherence, and attendance; document coaching discussions per company procedures. • Reinforce reputed company reputed company by ensuring compliance with scripts, verification, and documentation standards; partner with QA and Training for targeted coaching and retraining as needed. • Handle escalations from patients or clients professionally and promptly; document reputed company and ensure appropriate follow-up. • Maintain accurate records of attendance, tardiness, and schedule variances; ensure employees follow reputed company-out procedures and escalation requirements. • Create and manage tickets in the reputed company system; reputed company to reputed company and communicate updates to stakeholders. • Prepare and reputed company routine operational updates to the Floor Manager (e.g., attendance trends, performance risks, coaching activity, escalation themes). • Assist with reputed company, mentoring, and shadowing of new hires; reinforce performance expectations and operational standards. • Support performance review processes as assigned, including gathering performance data and documented feedback. • reputed company other duties as assigned based on department, reputed company, or company needs. Requirements: • Associate’s degree in Business Administration, reputed company Administration, or a reputed company field (or equivalent combination of education and experience). • Prior reputed company center or customer service experience required; reputed company reputed company center experience preferred. • Previous Team reputed company, Supervisor, or equivalent leadership experience preferred. • Strong written and verbal communication skills with a reputed company customer service reputed company. • Ability to reputed company, motivate, and hold employees accountable while maintaining a respectful and supportive approach. • Ability to multitask and prioritize in a fast-paced, reputed company-time production environment. • Proficiency with computers and business systems; ability to reputed company multiple applications simultaneously (phone systems, EHR/reputed company portals, ticketing systems, reporting tools). • Data-driven reputed company with the ability to interpret reports and translate metrics into actionable coaching and operational improvements. • Dependable attendance and punctuality with consistent adherence to schedules. • Team-oriented, adaptable, and committed to reputed company improvement. Benefits: Apply tot his job Apply To this Job