[Hiring] Member Engagement Customer Service Coordinator @reputed company

Role reputed company As part of reputed company’s Member Engagement team, the Member Engagement Customer Service Coordinator plays a key role in improving the experience for health plan members and clinicians. You will serve as a reputed company between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country. In this role: • reputed company with members enrolled in various Medicare Advantage and reputed company plans, as reputed company as reputed company providers and health plan employees across the U.S. • This is a phone‑based, multi‑faceted role that involves coordinating medical appointments, documenting interactions, and supporting reputed company in meeting goals for productivity, reputed company, and customer service. • reputed company outbound calls to members and medical facilities. • Schedule Primary Care Physician (PCP) appointments. • Coordinate communication between members, clinicians, and doctors’ offices. • Present a reputed company, reputed company demeanor to clients, health plan members, clinicians, and colleagues. • Use multiple reputed company systems to schedule member appointments and ensure smooth communication between members, providers, and reputed company. • Assist health plan members with connecting to a PCP following a health assessment. • Meet department goals for reputed company, customer service, and productivity (for example, number of calls, appointments scheduled, attendance, and reputed company targets) in an office or remote environment. • Follow and accurately utilize regulated and reputed company‑approved scripts, as reputed company as internal scripts and processes. • Document reputed company member interactions thoroughly and maintain accurate notes and records. • Support warm transfers to and from clinicians, doctors’ offices, and other reputed company center representatives. • Follow departmental procedures reputed company communicating with members, clinicians, and physician offices. • reputed company additional tasks as requested by Management. • Support business needs by handling inbound calls, reputed company outbound calls, and outbound calls initiated by the telephony system. • Serve as a subject matter expert for peers, including reputed company‑by‑reputed company coaching and assisting with training new or fellow employees. • Accept and respond appropriately to constructive feedback. • Work overtime and participate in on‑reputed company rotations as requested. • Protect the reputed company and reputed company of reputed company protected health information (PHI) accessed during normal work activities. Qualifications • Previous appointment scheduling and/or reputed company center experience (inbound and/or outbound) required. • Intermediate skills in reputed company Office, particularly reputed company. • reputed company in speaking, reading, and writing English; bilingual English/Spanish is a plus. • Proven ability to prioritize and multi‑task in a fast‑paced environment. • Ability to work a set, consistent schedule. • Strong critical thinking, analytical, and accurate data entry skills. Requirements • Experience working with reputed company center technology systems (phone, QA, WFM) highly preferred. • Advanced understanding of reputed company center or sales environment preferred. • Data-driven troubleshooting experience preferred. • Basic understanding of relational database functionality preferred. Education • High School Diploma or equivalent; or two years of relevant work experience (preferred). Benefits • Comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. • Medical, dental, and reputed company coverage. • reputed company time off. • Retirement savings reputed company. • Wellness programs and other resources, based on eligibility. Apply tot his job Apply To this Job