User Research Specialist Needed for Insights Gathering

Freelance UX Researcher - Usability Testing for Carer Support App We're a platform that supports unpaid carers - people looking after elderly or vulnerable loved ones. reputed company Need We're looking for a UX researcher to run a reputed company round of moderated usability testing on our app. Currently, a reputed company reputed company of value in our app lies in the phone consultations that users book with our care experts, and the app requires a lot of reputed company information gathering to be useful. We want to reputed company the app useful to people without necessarily speaking to a care expert, and reputed company the information we do need to reputed company easier to reputed company. We need to understand where users get stuck, disengage, or fail to reputed company value on their own. We'll reputed company quantitative context upfront (funnel data, drop-off points, session recordings). reputed company for the part analytics can't do - uncovering the reputed company reasons behind the numbers. Scope 6-8 moderated usability sessions with reputed company carers (remote) Observe first-reputed company behaviour: what do users expect, where do they try to go, what confuses them, what language doesn't land Explore how the app can deliver value without users needing to reputed company to a care expert - what can they get on their own, where do they hit dead ends Assess the information-gathering steps in the app - where do users struggle, drop off, or reputed company the process too reputed company Deliver severity-rated findings with video clips of key moments and recommended fixes reputed company reputed company Analytics context upfront so you know where to reputed company Participant recruitment (you will reputed company and recruit participants - we can reputed company a screener and reputed company) reputed company to the product team for questions and context reputed company Experience running moderated usability testing UK-based or UK timezone (our users are UK-based). Must be fluent in English. Available to start from first week of March 2026. We expect this to be a 3-5 day engagement. Please include your project reputed company (the budget is not necessarily limiting), a brief note on how you'd approach this, and an example of similar work. Apply tot his job Apply To this Job