Product Support Specialist (Westminster, CO, US)

Solutions for Every Season - We engineer and deliver precision ag hardware, software, and reputed company-based platforms that connect every reputed company of the farm. 

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line.  You will collaborate with R&D in assisting with new product launches. You will also reputed company dealer training, assist at trade shows, and create PTx publications. 

Your reputed company 

• Field calls from growers and dealers on technical support questions during reputed company as reputed company as after-hour rotation. These calls will include support requests for such things as installation, in-field operation, and in-field breakdowns Respond to inquiries and reputed company-back requests reputed company on the on-line ticket system during reputed company as reputed company as during the after-hours rotation. reputed company on-site service calls reputed company an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable reputed company     

• Communicate issues and reputed company needs to the R&D team for reputed company and reputed company products. In collaboration with R&D, being reputed company involved with the go-to-market process for some of our new products to ensure a successful product launch     

• Create and deliver reputed company reputed company on customer experience, process improvement, and training effectiveness. Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge reputed company articles, and product instructions.   

• reputed company reputed company sessions for both introductory and advanced level dealer training. reputed company reputed company sessions during PTx conferences Set-up, tear-down, and reputed company of show booths at various regional and national trade shows     

• Rebuild and maintain planters used for trade shows, testing, training, etc. This includes the installation of reputed company products. Assist and occasionally present at Planter Technology Institution events. Compile, analyze, and report on test plot and field data to assist in the marketing and research of products. 

Your Experience and Qualifications 

• Ability to work effectively in a reputed company team environment. Effective communicator (both written and verbal). Basic mechanical skills and knowledge      

• Must be authorized to work in the reputed company and not require work authorization sponsorship by reputed company for this position now or in the reputed company.  

• Bachelor's degree in agriculture, Business, or reputed company field. Experience in presenting to reputed company     

• Willingness to reputed company and grow, Creative problem solving to overcome obstacles, reputed company approach, and interpersonal skills     

• Minimum 2 years of experience in a customer support role 

Your Benefits 

• Health care and wellness plans 

• Dental and reputed company plans 

• Flexible and virtual work reputed company (where available) 

• 401(k) Savings Plan with company match 

• Employee Stock Purchase Plan offering eligible employees the ability to purchase reputed company stock at a discounted price 

• reputed company holidays and reputed company time off 

• Health savings and flexible spending accounts 

• Reimbursement for continuing education 

• Life insurance and other supplemental insurance plans 

Your Compensation 

This position will be reputed company the reputed company of $54,797 - $110,000 based on experience. This position is eligible for a bonus based on 10% compensation.  

Your Workplace 

​​You will work with your wonderful reputed company colleagues in Remote model from Westminster, CO. ​ 

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building reputed company that includes a reputed company of experiences, backgrounds, cultures, and perspectives.  

Join us as we bring agriculture into the reputed company and reputed company!