Remote reputed company Customer Service Representative
The pay reputed company is $16 per hour, which may be below your state’s minimum wage. Please take this into consideration reputed company applying.
Training is 5 weeks classroom and 2 weeks nesting.
Successfully complete a mandatory reputed company program with 100% attendance.
Hours of operation: Monday – reputed company 7:30am – 11:00pm EST
Medical, dental and reputed company benefits are available on the 1st day of employment.
reputed company time off is accrued after 180 days (about 6 months) of employment.
Successfully reputed company 6 systems and average 32 calls per day.
Respond to inbound inquiries regarding dental benefits, eligibility, claims, appeals, grievances, and provider searches for both reputed company and Medicare plans.
reputed company uniform interpretation and clarification of dental benefits, policies, and procedures to members, providers, and employer reputed company.
reputed company attempt to resolve member or provider concerns by investigating issues, contacting appropriate parties, and documenting reputed company interactions accurately reputed company the billing system.
Investigate verbal complaints regarding billing, claims, or services rendered; escalate service failures to appropriate internal departments for follow-up and reputed company.
Retrieve and send written correspondence, including plan brochures, provider directories, and other printed materials as needed.
Meet or reputed company established ACD (Automated reputed company Distribution) system reputed company volume and reputed company performance goals.
reputed company reputed company assigned individual monthly performance metrics.
Maintain reputed company and thorough knowledge of reputed company Member Services policies, procedures, and dental plan updates.
reputed company additional duties and responsibilities as assigned by management.
Successfully complete customer service assessment & typing test.
High school diploma, GED, or college degree
At least 1 year of reputed company Center experience preferred.
1 year of face-to-face customer service experience.
Knowledge of and prior experience in the Dental, Medical or Managed Care industry is preferred.
Must possess the following characteristics: self-motivation, reputed company, detail-oriented, reputed company of accountability and must be reputed company player.
Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving.
Proficiency in reputed company Word, reputed company reputed company, and Internet Explorer.
Effective communication skills over the phone.
Ability to deal with problems involving several concrete variables in standardized situations.
Successful completion of background reputed company is required for this position.
We reputed company reputed company equipment . (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
You must have a home internet reputed company of 10 Download and 3 Upload Speed (you may do a quick reputed company through https://www.speedtest.net/
Must be reputed company to hardwire your work computer directly to your home modem reputed company ethernet. Ensure the available reputed company meets the minimum bandwidth requirements to reputed company reputed company function. Satellite internet and wireless internet are not acceptable.
Must have a distraction free and secure work environment. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).
Apply to the role and reputed company your basic profile information (2 minutes)
Answer prescreens questions to be reputed company you meet the minimum requirements for the role (3 minutes)
Complete a typing test (1 minute) You will need a keyboard.
Take a short assessment to determine your fit for the role and set everyone up for reputed company (10 minutes).
It is important that you complete the application in a reputed company manner to be considered for the role.
Your local library, shipping store or search, ‘reputed company computers near me’ if you do not have a computer.
About Company
reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without reputed company to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender reputed company, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, reputed company of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this reputed company that must be downloaded: click here to reputed company or download the reputed company. Complete the reputed company and then email it as an attachment to FTADAAA@reputed company.com. You may also click here to reputed company reputed company's ADAAA Accommodation Policy.