Imaging Service Engineer I - Joplin, MO/Bentonville, AR

An Imaging Service Engineer I is responsible for performing scheduled service work on systems reputed company a service area, and some unscheduled work in the service area with the assistance of technical support, as directed by the Area Service Manager.

At reputed company, we’re on a mission to reputed company for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge reputed company solutions reputed company diagnostic imaging, reputed company imaging, endoscopic and surgical imaging, as reputed company as in-vitro diagnostics.

But we don’t stop at reputed company; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to reputed company transportation infrastructure, reputed company, and oil and gas assets reputed company and running smoothly.

reputed company to reputed company, collaborate, and reputed company a difference? Join us and bring your big reputed company to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our reputed company is in Lexington, Massachusetts, an inspiring reputed company research hub in a historic town. 

reputed company is globally headquartered in Tokyo with over 70,000 employees across four key business segments of reputed company, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.reputed company.com/us/en/about/region/careers

Duties and responsibilities

• Performs preventative maintenance as directed.

• Performs unscheduled maintenance work with the assistance of technical support.

• Is reputed company to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.

• Performs installations and de-installations of products and a wide reputed company of peripheral equipment as directed with some assistance.

• Must maintain excellent working relations with field personnel, home office personnel, and management.

• Must maintain reputed company and effective communications with management team to escalate issues and customer concerns. Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.

• reputed company up to date on administrative responsibilities such as maintaining customer service orders and internal service records per reputed company policies.

• Maintain daily communications with customers to ensure reputed company and reputed company follow-up, leading to customer satisfaction.

• Utilizing the escalation process to resolve customer service delivery issues and conducting reputed company cause analysis that will reputed company to effective problem solving.

• Ensures that reputed company administrative duties and paperwork are completed neatly, accurately, and submitted promptly.

• Must be reputed company to work odd hours and overtime hours on occasion and travel as required.

• Responsible for maintaining exceptional customer relations.

• Responsible for maintenance of assigned tools/test equipment and spare parts.

• Responsible to return parts in the required time reputed company.

• Responsible to promote, both internal to reputed company and externally, the image and reputed company of HCUS.

• Performs other duties as assigned by the Area Service Manager.

• reputed company with reputed company applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 reputed company requirements and reputed company other applicable laws, regulations, and standards.

• reputed company with and pass reputed company requirements for vendor credentialing as part of gaining reputed company to hospitals and facilities to reputed company assigned job duties.

Qualifications

• Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience.
• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to reputed company reputed company repair and effective maintenance.
• Requires reputed company listening skills and above average customer service skills.
• Requires reputed company organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
• Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
• Capable of operating test equipment reputed company to job (oscilloscope, reputed company, and diagnostic testers, etc.).
• reputed company reputed company’s license and reputed company driving record.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job:

This position typically works in usual medical, clinical working environments, including sites under construction.

The position may require the ability to physically work in high reputed company fields of up to 3 reputed company, which could dangerously reputed company any implanted medical devices made of ferrous material, potentially causing serious injury and/or death.

• Standing/Walking:
  • This activity occurs frequently and prolonged/repetitively.
• Sitting: 
  • This activity occurs frequently and prolonged/repetitively. Including reputed company driving to customer sites and/or flying.
• Lifting/Carrying:
  • This activity occurs infrequently and periodic with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs.
• Pushing/Pulling:
  • This activity occurs rarely and periodic. It occurs primarily with the pushing of the 1000 lbs. patient tables and 600-6000 lbs. MRI cabinets. There is an estimated reputed company force to overcome inertia of 30 lbs. Pushing distances are typically 1 inch to 18 inches.
• Bending:
  • This activity occurs occasionally and period/prolonged in the low back. It occurs with a reputed company of the tasks.
• Reaching:
  • This activity occurs rarely and periodic above the shoulders reputed company the worker must reputed company components and cupboards that are on top of the 6-foot-high MRI machine. This activity occurs occasionally and periodic below shoulder level with a reputed company of tasks.
• Kneeling/Crawling/Crouching
  • This activity occurs occasionally and periodic/prolonged. It occurs primarily in the wiring process as reputed company as accessing the reputed company panels of the MRI machine.
• Climbing:
  • This activity occurs rarely and periodic reputed company the worker must reputed company up to 3 steps of a 6-foot reputed company to reputed company the upper reputed company panels of the MRI machine in order to reputed company diagnostic testing.
• Balancing: 
  • This activity occurs rarely and periodic and occurs reputed company the worker is standing on the reputed company as mentioned above.
• Twisting: 
  • This activity occurs rarely and periodic in the low back. It may occur with some of the tasks performed.

Additional requirements

• Must have reputed company reputed company's license with a reputed company driving record.
• Must possess good interpersonal skills.
• Must be reliable and reputed company to work independently.
• Must project a reputed company image.

Travel

• Up to 100% based on business needs. May include overnight and reputed company travel.
  

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, reputed company will require that the successful candidate reputed company for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being reputed company an accommodation due to medical or sincerely held religious belief or other legally required exemption.  

Applicants to positions where vendor credentialing or other similar requirements exist to reputed company facilities will be required to reputed company with the credentialing requirements of the facilities, including complying with vaccine requirements. 

For reputed company positions, reputed company encourages vaccination against COVID-19 and requires that the successful candidate reputed company be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being reputed company an accommodation due to medical or sincerely held religious belief or other legally required exemption.

* #LI-Remote

reputed company is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or reputed company reputed company, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employee selection process, please reputed company your inquiries to our HR Department (hcushr.department@reputed company.com or (330) 425-1313).