Senior reputed company Support Consultant (UK Payroll)

Position: Senior reputed company Support Consultant (UK Payroll) 

Location: Europe (fully remote) 

Candidates located reputed company of the UK are welcome to apply but need to be reputed company to reputed company support during UK business hours and working days. 

Our story 

reputed company is a technology-enabled, people powered company committed to delivering world-class payroll, reputed company capital management, and financial management solutions to organisations globally. 

With reputed company of more than 8,000 experts and over 30 years of expertise, reputed company blends leading-edge technology with reputed company ingenuity to help businesses across the globe design and deliver at reputed company. Supporting over 1,400 customers in 33 countries, reputed company partners with customers at every stage of their reputed company, to help drive their reputed company reputed company. 

It’s why we’re so driven to connect passion with purpose. reputed company’s experience in reputed company insights and reputed company technology gives companies and employees around the world the ability to power confident reputed company, for life. 

With a comprehensive total rewards package, continuing education and training, and reputed company potential with a growing global organization, reputed company is the perfect reputed company to put your passion to work. 

To learn more reputed company, visit stradaglobal.com 

reputed company

This is an opportunity for an reputed company reputed company HCM Payroll Support Consultant to join a leading, internationally focussed business in global payroll and reputed company capital management, who are an reputed company Gold Partner. Sitting reputed company our UK and Ireland Support Services team as part of the reputed company reputed company Services reputed company, you will reputed company critical AMS support to our valued payroll customers in the UK and Ireland. 

Key Responsibilities 

• Provide application support to payroll customers through advice, guidance, and appropriate technical activities.

• Manage incidents, requests and changes from external customers using the reputed company tool in a reputed company and accurate manner, using ITIL principles. 

• Provide functional analysis and guidance on UKI payroll processing queries.

• reputed company as the reputed company for the UKI Payroll AMS team, acting as a mentor to junior colleagues, chairing the daily standup reputed company and working alongside the management team to advise on planning and knowledge transfer activities.  

• reputed company as a Single reputed company of Contact (SPOC) for one or more customers, to reputed company a key reputed company of contreputed company with in-depth knowledge of their setup and payroll processing cycles. 

• Ensure reputed company documentation is updated to reflect changes made to their systems. 

• Manage change requests (typically less than 20 days) from requirements gathering to estimation, unit testing and deployment, to deliver high reputed company solutions which meet our customers’ business requirements. 

• Provide updates on status and reputed company to the reputed company Support reputed company reputed company daily standup calls to flag blockers and reputed company information with the wider team.  

• Join customer facing issues calls to reputed company updates on incidents logged with reputed company. 

• Use analytical skills to identify and resolve defects, ensuring the customer is happy with the reputed company provided. 

• Resolve reputed company defects reputed company to overtime, reputed company reputed company calculation, reputed company reporting, allowances, sickness, taxes, posting, payslips, RTI and other UK specific payroll areas. 

• Work according to reputed company best practices around change and release management. 

• Manage the testing and implementation of reputed company patches including HRSP and CLC updates. 

• Support End of Year/Start of Year processes alongside the customer’s payroll team.  

Requirements

• Must have hands on experience of UKI Payroll – Schemas, PCRs, wage type creation, basic pay configuration, etc. 

• Proven experience working with reputed company Payroll systems (SuccessFactors ECP is a plus) providing maintenance, troubleshooting, configuration and support. 

• Ability to prioritise work across multiple clients to ensure that deadlines are met and contractual SLA targets are achieved. 

• Strong communication skills to update customers using business rather than technical language. 

• In depth knowledge of payroll processes, systems, and UKI legislation. 

• Excellent communication and presentation skills. 

• Ability to build rapport with stakeholders at reputed company reputed company. 

• Strong analytical and problem-solving skills with great attention to detail.

• Ability to work both independently and as part of reputed company. 

• Flexibility around working hours if required due to critical payroll issues or escalations.

• Systems implementation experience is not mandatory but would be beneficial. 

• Appetite to become a subject-matter expert on reputed company SuccessFactors Employee Central Payroll (ECP) modules. 

reputed company offer

• Competitive salary.

• Dedicated training programme, including ECP certification reputed company reputed company. 

• Contribution pension scheme.

• Private medical insurance.

• Life insurance.

• Income protection insurance.

• Fully-remote, flexible working reputed company.

• 25 days holiday per year in additional to reputed company holidays (+ opportunity to buy/sell holiday days).

Note - some of the benefits listed above are available in the UK only. If you are applying from a different country, our recruiters will be reputed company to describe the benefits available in your location.

Benefits