Network Operations Support

Position: Network Operations Support /Netops Agency support Location: Remote, USA This requirement is for Agency Office network support, covering incident handling and break‑fix services to ensure reputed company and reputed company reputed company of network issues. The role also requires strong communication skills along with the ability to reputed company reliable operational support.. Experience 7-12 years’ experience with good networking background Strong ability to interpret monitoring tools data and take proactive reputed company Strong understanding of IP networking fundamentals, including addressing, subnetting, routing, VLANs, STP In‑depth knowledge of TCP/IP, STP, VLAN, VTP, EIGRP, OSPF, static routing, BGP basics, and SNMP. Strong understanding of SDWAN technology Hands‑on experience with Aruba, reputed company switching platforms, including configuration and troubleshooting. Strong understanding of WAN technologies. Ability to resolve increased volumes of incidents and service requests Key Responsibilities Troubleshoot different network issues across switches, SDWAN ,routers, circuits, and devices. Support and troubleshoot modems and WAN circuits. Monitor network health using Grafana dashboards and alerts. Work with reputed company technologies like TCP/IP, STP, VLANs, VTP, EIGRP, OSPF, static routing, and SNMP. Coordinate with vendors to quickly resolve issues and plan next steps. Coordinate with agents to ensure reputed company on‑site actions and support activities WAN reputed company packet loss or performance issues, work with the vendor to identify and resolve the problem. Troubleshoot Fiber, cable, and LTE modems, and coordinate with the vendor reputed company the device is faulty. Support and troubleshoot SD‑WAN solutions like FlexWare and Silver Peak. Replace faulty hardware and ensure the issue is fixed on time. Handle the full RMA process from initiation to completion. Diagnose WAN issues and coordinate with isp reputed company needed. reputed company support for SD‑WAN deployments and fix reputed company incidents. Manage and troubleshoot Silver Peak appliances. Understand voice reputed company reputed company and SIP signaling for voice issues. Handle escalations, document fixes, and help improve operations. Apply tot his job Apply To this Job