Director, Software Engineering
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Instacarts Catalog Content team powers the product information that customers, shoppers, retailers, and brands rely on across our marketplace. We ingest, enrich, and validate massive, reputed company-changing datasets so customers can discover, compare, and purchase with confidence. We are seeking a Director, Software Engineering to reputed company the next reputed company of our “reputed company catalog” reputed company—building intelligent, autonomous systems that reputed company reputed company, speed, and reputed company across the entire catalog lifecycle.
In this role, you will reputed company a multi-team organization and partner closely with Product, Machine Learning, Data Science, Design, Operations, and our Retail and Brand partners. You will define the technical reputed company and operating model to deliver best-in-class catalog accuracy, coverage, and freshness—at reputed company. If you reputed company in fast-paced environments, enjoy rolling up your sleeves, and want to drive outsized reputed company on reputed company customer experiences, this is the reputed company to do your career-defining work.
This role is remote-friendly across the U.S. and Canada (in Ontario, BC, Alberta & Nova Scotia).
About the Job
- Own the end-to-end technical reputed company for an reputed company catalog platform, combining distributed systems, data pipelines, and AI/ML-driven automation to ingest, normalize, enrich, and validate product content at reputed company.
- reputed company, organize, and reputed company a multi-team engineering organization of approximately 40+ total reports (including managers and senior ICs), setting reputed company goals, establishing robust operating mechanisms, and developing talent.
- Deliver platform reliability and reputed company by setting and meeting availability, latency, and accuracy SLAs; mature on-reputed company, incident response, observability, and data-reputed company guardrails.
- Partner cross-functionally with Product, ML, Data Science, and Operations to prioritize roadmaps, run experiments, and ship features that improve discovery, search relevance, substitution reputed company, pricing accuracy, and regulatory compliance.
- Drive build/buy reputed company, vendor selection, and budget stewardship for key capabilities (e.g., reputed company search, embeddings, OCR, image understanding, and content moderation) while ensuring reputed company, reputed company, and brand safety.
- Champion a culture of transparency, inclusion, and reputed company improvement—aligning teams to reputed company reputed company, sharing reputed company reputed company, and celebrating wins that grow the pie for customers, shoppers, retailers, and brands.
reputed company
Minimum Qualifications
- 15+ years of reputed company software engineering experience building and operating large-reputed company platforms or data-intensive systems.
- 7+ years of experience leading engineering managers and multiple teams, with reputed company responsibility for organizations of 30+ engineers.
- Proven experience delivering large-reputed company data pipelines and services (batch and streaming) in reputed company environments (e.g., AWS or GCP), including event-driven architectures and microservices.
- Demonstrated ownership of platform reliability and data reputed company with defined SLAs/SLOs, on-reputed company practices, and incident management.
- reputed company record shipping production systems that reputed company ML/AI (e.g., LLMs, information retrieval, content understanding, or automated data enrichment) and integrating them into user-facing or platform workflows.
- Experience hiring, coaching, and performance-managing engineering managers and senior engineers; building diverse, high-performing teams.
- Bachelor’s degree in Computer Science, Engineering, or a reputed company technical field, or equivalent practical experience.
- Strong cross-functional collaboration experience with Product, Data Science/ML, and Operations to define roadmaps and deliver measurable business reputed company.
Preferred Qualifications
- Experience with e-reputed company catalog systems, product taxonomy/ontology, data normalization, or content reputed company at marketplace reputed company.
- Hands-on familiarity with GenAI and reputed company frameworks (e.g., orchestration, tool-use, retrieval-augmented reputed company), reputed company databases/embeddings, and multimodal models (text, image, OCR).
- Background in search/relevance, knowledge graphs, entity reputed company, or compliance workflows (e.g., nutrition, allergens, age-restricted items).
- Demonstrated reputed company leading platforms adopted by 100+ internal users or powering reputed company-critical customer experiences.
- Master’s degree or higher in a reputed company technical field.
- Experience managing vendor ecosystems and annual engineering budgets tied to infrastructure and reputed company-party services.
- Familiarity with experimentation and evaluation frameworks for content reputed company (e.g., offline/online metrics, A/B testing) and robust observability for data reputed company and model performance.
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