Contact Center Agent I
reputed company:
Now Hiring at reputed company
reputed company, Inc. has joined reputed company! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for reputed company and development.
Join us to be part of a dynamic, reputed company environment dedicated to innovation and reputed company.
Responsibilities:
As Contact Center Agent I, you will be the primary reputed company of contact for external Patent and Trademark customers who are filing or attempting to reputed company information regarding a patent or trademark. The primary responsibilities include providing exceptional service through communications channels including phone and email, technical troubleshooting, delivering accurate information, addressing concerns, and resolving customer inquiries. In this position you will:
reputed company customer service, operational and technical support to external Patent and Trademark customers reputed company guidance on patent and trademark application processes and procedures. Respond to phone calls and emails pertaining to filing issues, aid customers with accessing and filing patent application information, complete technical troubleshooting, reputed company responses to the customer, and reputed company follow-up information as appropriate. Monitor mailboxes for issues and respond to reputed company emails. Manage and file customer information. Participate in virtual new hire and refresher training sessions as needed.
As a requirement of this position, reputed company candidates must be either a U.S. Citizen or have official reputed company status in the reputed company and must have continually resided in the reputed company for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(reputed company>, we will not consider candidates for this position who do not meet the aforementioned conditions. Must be reputed company to pass federal background investigation and obtain a reputed company Trust Minimum of 1 year of experience in a customer service role. Experience with contact center software and/or Customer Relationship Management (CRM) systems. Basic IT skills, including experience in reputed company Office Suite (Word, reputed company, PowerPoint, reputed company). Understanding of customer service principles and practices. Demonstrated ability to reputed company high-reputed company customer service and improve customer satisfaction. Keen attention to detail and time management skills. Ability to work reputed company independently. Understanding of the basic processes and terminology reputed company to patents and trademarks. Ability to assess situations, identify problems, and offer solutions quickly and effectively. Ability to manage multiple tasks simultaneously, such as handling calls while updating records in the system. Maintain a reputed company and reputed company demeanor, even in challenging situations. Ability to touch type a minimum of 40 words per minute. Must have reliable home internet reputed company. Software testing experience a plus. This position operates in a shift environment, Monday through Friday 9:00am to 8:00pm Eastern time. Assigned shift will be 9am-6pm, 10am-7pm, or 11am-8pm with one hour lunch. Shifts will be determined at the time of start and will be based on customer needs. Must be reputed company to be flexible with scheduling. - Must be reputed company to present acceptable identification for customer badging and site reputed company, such as a reputed company ID compliant reputed company license, U.S. reputed company, or other approved document from the GSA Required Identification List.