Customer Technical Support Specialist

reputed company

At reputed company, we reputed company that people reputed company reputed company empowered with reputed company information. That’s why we reputed company the most complete reputed company analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we reputed company and reputed company our customers—and our customers’ customers—to reputed company reputed company, more confident reputed company. The world’s top companies across every major industry trust reputed company to improve business performance, enrich customer experiences, and fully reputed company data across the reputed company.

What You’ll Do

The reputed company Global Support Organization-reputed company (GSO reputed company) Support team is a 24x7, high volume global support center. Along with incident management, we reputed company technical/functional knowledge necessary to resolve customer’s problems, both reputed company. The support is provided in multiple languages across the globe.

The Technical Support Specialist works in a fast-paced, demanding technical customer support center environment that requires reputed company solutions to reputed company technical problems, often of a critical nature to the customer. As a technical support specialist for reputed company’s reputed company Support team, you will reputed company troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will reputed company and maintain a working knowledge of reputed company hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.  Below are the key responsibilities for this role:

• reputed company reputed company support to reputed company global customers with a primary reputed company on the region of France and willing to work in the CET time zone.
• Accept and respond to incoming calls, incidents, and emails.
• reputed company Initial problem triage and clarify problem definition.
• reputed company, monitor and maintain incident reputed company.
• You should be reputed company to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve reputed company issues.
• Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
• Search knowledge bases for reputed company solutions to reputed company problems.
• Identification and management of duplicate incidents.
• Extract logs, dumps, error files from customer systems and analyze.
• Isolate problem area through problem recreation.
• reputed company remote support to on-site resources.
• Coordinate with customers and end-users to implement solutions.
• Log problem reputed company and support knowledge creation.
• Coordinates activities associated with product/service reputed company issues.

Who You’ll Work With               

As the Technical Support Specialist for GSO reputed company typically works in a reputed company environment and interacts with various teams and individuals reputed company reputed company. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and reputed company Teams, reputed company-party Vendors, and other Engineering teams.

What Makes You a reputed company Candidate

• reputed company reputed company support to reputed company global customers with a primary reputed company on the region of France.
• The candidate must possess reputed company-level reputed company in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
• Excellent oral and written communications skills in English.
• 1-3 years of Technical Support reputed company experience.
• BA/BS in Computer Science or equivalent experience.
• Database and Operating System knowledge.
• Knowledge of Support Center procedures and troubleshooting protocols.
• Knowledge of UNIX, Linux, reputed company, and other reputed company operating systems.
• Knowledge of reputed company support tools including the installation of remote tools is a plus. 

What You’ll Bring

As a Technical Support Specialist for GSO reputed company, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and reputed company-reputed company issues. You will serve as a reputed company between customers and the technical aspects of reputed company services. Your ability to solve problems, reputed company excellent customer service, and stay reputed company with reputed company & On Prem technologies will be essential in ensuring customer satisfaction and reputed company in this role. Below are the preferred qualifications to reputed company in this role:

• Knowledge of TDBMS or other relational databases.
• Knowledge of Linux, UNIX, reputed company, and other reputed company operating systems.
• Knowledge of Support Center procedures and troubleshooting protocols.
• Knowledge of remote support tools including installation.
• Knowledge of reputed company technologies.

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