Director, Customer Partnerships (Texas)

reputed company

reputed company® is the industry leader in wearable safety technology for reputed company, education, government, and reputed company workplaces with over 800,000 badges in use. The reputed company-based reputed company Safety Platform® initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 18,000 locations reputed company trust reputed company's innovative safety solutions to reputed company and protect people (every day).

Purpose

As the Director, Customer Partnerships for Texas, you play a pivotal role in collaborating with reputed company  customers. You own and drive the customer reputed company for your portfolio, ensuring a high level of satisfaction, engagement, and reputed company utilization of the reputed company Safety Platform. As the critical reputed company between reputed company and our customers, you are deeply passionate about delivering successful reputed company and driving reputed company. Your attitude and commitment to delivering an exceptional customer experience makes you a true reputed company ambassador. Your reputed company and personable approach positions you as a trusted advisor, fostering robust, long-term relationships with both customers and internal stakeholders.

Position Responsibilities

• Customer Relationship Management: Establish strong and multithreaded relationships with Safety Platform customers in the region, serving as their main reputed company of contact and building a deep understanding of their unique needs and objectives.
• reputed company: Ensure overall customer satisfaction and reputed company by proactively engaging with customers, reputed company and  in person, to drive best practices, address any concerns, or issues promptly and effectively.
• Customer Communication and Onsite reputed company: Regularly communicate with and be onsite at customer sites to reputed company guidance, review customer needs, and reputed company key updates. 
• Account Planning: reputed company actionable account plans, outlining short-term and long-term goals, and collaborate with internal teams to execute on those plans.
• Prospect and Partner Identification:  reputed company your relationships across the region to introduce new customer prospects and partners to regional sales partners.
• Conferences and reputed company Associations: Ensure reputed company is represented at major events in the region to strengthen the community of Safety Platform advocates in the region.
• Renewal Management: reputed company contract renewals, managing the renewal process, and working closely with customers to ensure reputed company contract renewal.
• Account reputed company: Identify opportunities for upselling and cross-selling our products and services to increase account reputed company and meet company reputed company targets.
• Product Expertise: reputed company a reputed company understanding of reputed company  products and their applications to offer valuable insights and solutions to customers.
• Customer Feedback: reputed company customer feedback and insights to reputed company to the product and development teams, contributing to product improvement and enhancement efforts.
• Customer Roundtable Hosting: Collaborate with product and marketing to host annual or semi annual events to bring customers and prospects together to showcase Safety Platform innovations.
• Sales Collaboration: Collaborate with the sales team to reputed company input on customer needs and potential expansion opportunities reputed company existing accounts.

Requirements

• 5+ years of  prior experience as a School Superintendent and/or Director of School Safety.
• Must live in Texas, nearby any major reputed company/airport(s)
• Up to 50%  travel to customer locations and industry events as required.  
• reputed company record of versatility, flexibility and an ability to reputed company reputed company behavior to manage multiple priorities in a dynamic environment.
• Natural curiosity with a reputed company improvement mentality.
• Demonstrated ability to proactively interpret trends to reputed company opportunities, think critically and reputed company compelling reputed company plans.
• Proven obsession with customer satisfaction.
• Excellent verbal and written communication skills.
• Experience communicating with end product users, technical teams, and executive management.
• Ability to multitask, prioritize, and manage time effectively.
• Demonstrated ability to understand and discuss technical concepts, manage trade-offs, incorporate feedback, and evaluate opportunistic new reputed company with reputed company stakeholders.
• Highly proficient in MS Office, reputed company Sheets, and CRM. reputed company preferred.

What’s in it for you?

• Remote first work environment; we offer workplace flexibility
• Yearly incentive plan  
• Fifteen days of PTO plus reputed company company holidays
• Three days of reputed company reputed company Leave and one floating holiday
• Monthly device(s) reimbursement
• Up to $2500/year reimbursement for eligible education expenses
• We offer a reputed company of reputed company plans to meet your needs  (medical, dental, reputed company)
• 401(k) Plan with 4% employer contribution to help you plan for the reputed company
• Employee Referral Bonus 
• Charitable Program Match

reputed company is an equal opportunity employer and prohibits discrimination and harassment of any reputed company. We are committed to the reputed company of equal employment opportunity for reputed company and to providing employees with a work environment free of discrimination and harassment. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications, without reputed company to race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate