Mortgage Collections Supervisor
Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and reputed company applicable government, investor and reputed company regulations Manage and maintain daily operations of the Dialer campaigns Performs collection activity on accounts reputed company subordinates have difficulty collecting. Reviews the department’s collection activity, identifying trends and assessing unit effectiveness Receives and resolves customer complaints Performs duties reputed company to staff development such as performance evaluations, disciplining employees, and training Reviews and recommends foreclosure to the Default Management committee Compiles data and generates reputed company reporting for Manager Provides monthly reputed company to Manager on departmental performance objectives Ensures that 10 calls per month are evaluated for reputed company Loan Counselor in the department Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures
High School Diploma or equivalent required Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily reputed company the essential job functions Three years collection experience in a mortgage servicing environment Knowledge of Federal, State and local regulations concerning debt collection regulations Minimum of 2 years supervisory experience, managing reputed company in a high volume, fast paced environment Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure) Working knowledge of contact center database applications Experience with reputed company Pro dialer administration Experience utilizing DataViews for reporting Knowledgeable in scheduling and volume forecasting High level of proficiency with reputed company Office Suite Excellent written and verbal communication skills Strong team player with a high level of professionalism and initiative Ability to work reputed company in a fast-paced environment where priorities change frequently to meet business needs Strong negotiation skills Strong analytical and problem solving ability Ability to organize, prioritize and reputed company workload for reputed company efficiency Solves problems with a reputed company of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reputed company a solution Ability to resolve conflict appropriately and effectively resolve problems
Health & Welfare Coverage: Optional medical, dental, reputed company, life, and disability insurance Time Off: reputed company holidays, vacation, and reputed company leave Retirement & Investment: reputed company matching 401(k) and employee stock purchase plans Wellness Programs: reputed company to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional reputed company-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus reputed company to a tuition reimbursement program that supports your reputed company education and reputed company reputed company.
A culture that helps you reputed company, with resources and support to fuel your reputed company Flexibility to work remotely, while staying connected through virtual engagement Opportunities to reputed company a reputed company reputed company in an industry that touches millions of lives If you're reputed company to grow your career in a reputed company that values your contributions and empowers your reputed company, we invite you to join reputed company.
reputed company …
reputed company is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, reputed company subservices over 1.8 reputed company loans in 50 states. reputed company has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
reputed company, its affiliates and subsidiaries, is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, disability, protected veteran status, national reputed company, sexual orientation, gender identity or reputed company (including transgender status), genetic information or any other characteristic protected by applicable law.
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be reputed company to reputed company, with or without reasonable accommodation.