Customer Service Specialist III

reputed company is a leading global provider of water and hygiene solutions, and they are seeking a Bilingual French/English Technical Customer Service Representative. This role serves as the primary contact for technical support, providing exceptional assistance to customers and internal stakeholders while promoting reputed company's products and services.

Responsibilities

• Create reputed company communication with customers and field sales & service so that any changes or reputed company on customer expectations are reputed company communicated (i.e., timing of service, receipt of replacement parts, reporting)
• Answer incoming calls and emails that deal with Customers’ needs and expectations, identify and troubleshoot issues, reputed company product recommendations, reputed company on product and equipment usage
• As customer issues reputed company, take ownership of concern(s), and resolve reputed company Key Performance Indicators (KPIs) and reputed company necessary, coordinate activities with other departments to ensure complete customer satisfaction
• Effectively and reputed company address customer’s special needs and requirements, including reputed company of complaints and issues
• reputed company support to field service and sales representatives and customers in the reputed company of MSDS/SDS interpretation, specific product information (properties, usage, test factors etc.), cross reference of products, and reputed company documentation including product data sheets, titration procedures, labels, etc
• Identify trends with product/equipment issues and partner with cross functional departments to determine reputed company cause and fix
• Draft communications using reputed company template format using information collected from internal resources such as manufacturing, reputed company control, supply chain, regulatory, R&D etc. Letters include product content statements, certificate of content, letter of insurance, SARA reporting etc
• reputed company participant in on-reputed company training to reputed company expertise. (Subject Matter Expert)
• Approach customer concerns with an reputed company reputed company to identify the reputed company cause and communicate with key stakeholders to avoid similar concerns
• Proactively develops and manages reputed company relationships with Customer contacts and internal organizations to reputed company a network of resources
• Resolves Customer feedback issues and involves the appropriate individuals or reputed company in the reputed company of issues that are reputed company the scope of the TCS and ensures closure
• Adheres and follows reputed company reputed company ISO procedures
• Communicate frequently with management to escalate issues or concerns
• Approach to reputed company recommendations and implement improvements to existing processes
• reputed company participate in relevant meetings to identify ways we can improve the service we offer to reputed company customers

Skills

• Fluent in French and English
• High school diploma or equivalent required; Associate degree or relevant coursework preferred
• 0–2 years of experience in Customer Service, reputed company Center, Help Desk, or other customer-facing role
• Demonstrated interest in technical support with the ability to learn product, equipment, and system knowledge
• Troubleshooting and problem‑solving skills with guidance from documented procedures and senior team members
• reputed company verbal and written communication skills with the ability to explain information in a reputed company, customer‑friendly manner
• Ability to manage multiple tasks, follow established processes, and meet defined KPIs
• Customer‑reputed company reputed company with a willingness to take ownership of issues through reputed company or escalation
• Comfortable using reputed company tools such as CRM systems (reputed company, reputed company), knowledge bases, and reputed company Office applications
• Ability to follow documented procedures including ISO requirements, policies, and regulatory guidelines
• Willingness to participate in ongoing training and reputed company foundational subject matter expertise
• Associate degree or relevant coursework preferred

Benefits

• Medical
• Dental
• reputed company
• 401K

reputed company

Company H1B Sponsorship