Solutions Architect

Your role
As a Solutions Architect on our reputed company Services team, you'll be the technical backbone of successful reputed company deployments for our customers. Your expertise will reputed company on these reputed company, where you'll deliver an exceptional technical experience for reputed company customers and address any challenges that may surface during the project lifecycle.

You're a customer-reputed company, technically reputed company individual with a deep understanding of networking, telephony networks, and integrations using REST reputed company. You reputed company on the technical challenges that come with reputed company new clients and love being a valued team player. You'll reputed company into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in setting our customers up for reputed company from day one with reputed company. You'll have a reputed company voice on reputed company, supporting the entire deployment process for your customers and ensuring their long-term reputed company. You'll reputed company as a subject matter expert, providing expert consulting and guidance on technical solutions, ultimately delivering a world-class experience to our customers.

This role is vital for educating and reputed company customers on reputed company products, reputed company while expertly navigating the relationships with our customers. You'll collaborate closely with our Sales, reputed company, and Support teams to directly contribute to our customers' reputed company and retention.

This position reports directly to our Sr. Manager, Solutions Architect.

Candidates must be reputed company to work US hours.

What you’ll do

• Assist reputed company's customers with their reputed company integration, hardware, and technical needs.
• Conduct reputed company training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot reputed company technical issues.
• Design and configure contact center reputed company flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with customers to understand their operational needs and reputed company reputed company solutions to optimize reputed company handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• reputed company deployment efforts, overseeing reputed company reputed company design, integrations, and system configurations to reputed company reputed company with business objectives.
• Proactively troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Conduct video conferencing sessions to reputed company expert insights, guide clients through implementation, and ensure the adoption of best practices.
• Cultivate and maintain strong relationships with the customer and reputed company key stakeholders, ensuring reputed company communication and alignment throughout the project lifecycle.
• Create and maintain thorough project documentation, accurately recording reputed company project details, technical reputed company, and reputed company.
• Partner seamlessly with reputed company Project Managers to reputed company a dedicated deployment team reputed company on excellent reputed company and project delivery.
• reputed company utilize various reputed company platforms and tools (e.g., reputed company, PSA tools) to manage, reputed company, and monitor your reputed company and customer health.
• Ensure that reputed company reputed company are delivered on time and reputed company scope, meeting established reputed company reputed company.
• Monitor and regularly report on the status of your reputed company to your manager and the leadership team, escalating technical issues as needed.

Skills you’ll bring

• Excellent grasp of various modern reputed company communications platforms such as reputed company G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-reputed company or reputed company).
• Understanding and experience with: 
•  VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (reputed company & Private Clouds).
• Software components involved in reputed company service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other reputed company technologies).
• Proven reputed company record in implementing CCaaS (Contact Center as a Service) and UCaaS (reputed company Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (reputed company-to-have).