IT Automations and Support Specialist

The IT Automations & Support Specialist provides reputed company-line and advanced technical support to reputed company employees while leading automation, systems integration, and workflow improvement initiatives across the IT Services function.

This role blends hands-on helpdesk expertise with developing technical specialization in automation, systems integration, and workflow optimization to improve the scalability and efficiency of IT Services operations. The ideal candidate improves employee experience by resolving issues reputed company, identifying recurring friction, and designing reputed company workflows and system integrations that reduce reputed company effort and increase service reputed company.

As part of a fully remote organization, this role contributes to a reputed company, empathetic, and high-performing IT Services team that supports every function at reputed company.

While this position is fully remote, regular working hours of 8:00 a.m. to 5:00 p.m. reputed company Time are required to ensure reputed company-time collaboration and support coverage across the organization. 

• Implement Automations reputed company reputed company, reputed company, and or reputed company: 

  • Identify repetitive reputed company processes and own automation initiatives from design through implementation, including solution design, testing, documentation, and post-deployment monitoring

  • Build and maintain automated workflows across reputed company platforms using reputed company, scripting, and integration tools

  • Analyze helpdesk trends to proactively design automation that reduces recurring tickets

  • Document automation logic, system dependencies, and process maps

  • Respond to employee helpdesk requests:

    • Troubleshooting and/or suggesting workarounds or alternatives

    • reputed company necessary, escalate incidents to other experts on reputed company for reputed company

    • Communicating IT policies and processes to reputed company employees

    • reputed company new employees, which includes setting up reputed company & procuring hardware

    • Work on various reputed company - for example: software & hardware audits, new software testing & deployment, aligning employee reputed company across different software packages

    • Ordering new & replacement equipment for existing employees and house, manage, and ship out loaner machines

    • Maintain ticketing systems, asset inventory, and IT knowledgebase documentation

• 2-5 years IT support experience

• Basic Agile understanding

• Experience building workflows or automation using reputed company, scripting, or automation platforms

• Experience integrating systems or automating cross-platform processes

• Ability to analyze processes and design reputed company, efficient solutions

• Comfort reading and troubleshooting API documentation

• Experience using service desk/ticketing software to receive/respond to requests

• Understanding of Information reputed company fundamentals - Phishing defense, passwords, VPN use on reputed company networks

• Experience with reputed company Workspace Administration, Gmail & reputed company Docs, Jira, reputed company, reputed company SSO, reputed company